Apprentice Cruise Sales Consultant

New Today

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

As we continue to grow, we are now strengthening our Reservations team with an Apprentice Cruise Sales Consultant in ourIpswich Head Office. As part of the role, you will be fortunate enough to visit our ships and sail on educational trips. Monthly commission is also available in addition to the basic salary.

The day-to-day duties for this role include:

  • Dealing with customer enquiries and reservations in a polite and professional manner.
  • Building and maintaining your own knowledge library on rates, prices and terms of business.
  • Effectively promoting all relevant Fred. Olsen products to customers.
  • Confirming bookings and upselling all relevant products.
  • Selling the Fred. Olsen products and brand to customers.

    • As the successful candidate, you will be:

  • Personable with excellent communication skills and a polite, engaging telephone manner.
  • Able to build positive relationships with our customers.
  • Educated to GCSE-level or equivalent, with a C or 4 in Maths and English.
  • Passionate to work in the travel industry and learn our destinations.
  • Organised and able to manage tasks to meet deadlines.
  • Sales or customer service experience is beneficial.

    • This is an Apprenticeship; the successful candidate will work towards the Customer Service Practitioner Level 2 qualification which has an estimated course duration of 15 months. This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

    This is a full-time role, working 35 hours a week Monday to Friday and every other Saturday. A day off in the week will be rewarded when a Saturday is worked.

    Fred. Olsen Cruise Lines offer a wide range of benefits including BUPA medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our MyBenefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.

    Our Values:

  • We are caring - “We trust and care for each other, our guests and our environment”
  • We are positive - “We live and share a positive attitude”
  • We are real - “We are always ourselves and respect others”
  • We are a team - “We are more than a team; we are a family”

    • As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Location:
    Ipswich
    Job Type:
    FullTime