Customer Success Manager at i6 Group, a market leader in aviation fuel management technology.

i6 is a market leader in aviation fuel management technology, providing digital solutions that optimise fuel operations for airlines, fuel service providers, and fuel suppliers. Our mission is to transform aviation fuel management, making operations smarter, greener, and more efficient.

Role Overview

Your primary focus is to ensure that i6 customers achieve their desired outcomes using the Saas products that they have committed to. You will play a pivotal role in helping customers maximise the value they get from the i6 software, as well as identifying opportunities to further align additional i6 products to their business needs. Key to this is building strong relationships with customers, understanding their needs, and helping them maximise the value they derive from our products and services. You will serve as the primary point of contact for certain groups of customers, advocating on their behalf within the company and facilitating communication to ensure their needs are met.

Responsibilities

• Relationship Building: Serve as the i6 “go to person” from contract sign to “go live”, ensuring all commitments are delivered efficiently and communicating with customers and internal stakeholders.
• Client Onboarding: Lead the onboarding process for new clients, develop clear onboarding plans, liaise with deployment and training teams, and communicate timelines.
• Product Education: Conduct product training sessions tailored to customer needs and gather formal feedback for continuous improvement.
• Product Adoption: Drive successful adoption, provide guidance, train on new features, and analyse customer success metrics to identify improvement opportunities.
• Account Management: Ensure overall health and satisfaction of assigned accounts, carry out quarterly reviews, proactively identify upselling and expansion opportunities, liaise with sales, support key account managers, and travel as needed.

Essential Skills

• Experience in a customer success or similar role.
• Strong interpersonal and customer relationship skills.
• A fast learner who uses initiative.
• Proactive and reactive mindset.
• Process and detail oriented.
• Energetic and positive.
• Patient and curious.
• Team player.
• Tech savvy.

Benefits & Perks

• Remote working
• Competitive salary
• Apple MacBook setup
• Great healthcare coverage
• Retirement 5% salary match
• i6 Group company days
• Carbon footprint offset
• Trusted to do your best work

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Software Development