Customer Success Manager

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Join to apply for the Customer Success Manager role at Join to apply for the Customer Success Manager role at Lyrebird HealthWe’re hiring a Sales-Led Account Executive to join our early team in the UK. This is a multi-hat role, with a strong tilt toward sales and new business. You’ll own the full cycle - from outreach and pre-sales through to onboarding and deal close. Think AE first, CSM second. You’ll be one of the first boots on the ground in England, so you’ll be close to everything: shaping pipeline, leading pilots, gathering feedback, and helping us scale.About Lyrebird Health Lyrebird is a rapidly growing health-tech company using AI to give healthcare professionals their time back — and we’re scaling fast. Our platform integrates directly with General Practice, Allied Health, and Specialist clinics — automating admin, streamlining documentation, and saving clinicians over 2 hours a day so they can focus on care, not keyboards.What You\'ll DoOwn and close new business: end-to-end from lead to signatureRun discovery, pitch, and demo meetings with NHS and private health organisations. Lead pilots and onboarding workflows (with support from clinical + product)Work with our Head of GTM and CEO to refine the sales motionPartner closely with product to feed insights back from the frontlinesLay the groundwork for a repeatable GTM engine in the UKYou Should Have5-7 years experience in B2B SaaS or health-tech salesProven ability to close deals and exceed targetsComfortable with ambiguity - you’ve worked in early-stage or high-growth environmentsExperience selling into complex environments with multiple stakeholdersSharp communication skills and the ability to build trust quicklyA hands-on, do-what-it-takes mindsetSelf starter, with strong stand alone capabilityNice to HaveExperience in health-tech or selling into the NHSExposure to onboarding or post-sale deliveryFamiliarity with CRMs (HubSpot, Salesforce, etc.)Located near London or a major UK hub (not essential)At Lyrebird, you don’t just write code — you’ll help shape the future of the human experience.If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you.We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.Seniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesHealth and Human ServicesReferrals increase your chances of interviewing at Lyrebird Health by 2xGet notified about new Customer Success Manager jobs in Manchester, England, United Kingdom. #J-18808-Ljbffr
Location:
Manchester, England, United Kingdom
Job Type:
FullTime

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