OverviewThis is a Customer Success Manager role for a growing SaaS business in the financial technology space. The role manages a portfolio of enterprise and mid-market accounts across Europe, with responsibility for renewals/retention as well as growth through upsell and cross-sell opportunities. Location: Hybrid, London.Base pay rangeThis range is provided by Maxwell Bond. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.What We’re Looking For5+ years’ experience in Customer Success, Account Management or related roles.Proven track record managing accounts with significant ARR (c.£400k+).SaaS experience essential; exposure to financial SaaS or fintech strongly preferred.Confident, proactive, and organised, with the ability to operate in an agile business (not suited to large corporate backgrounds).Strong commercial acumen – able to spot, negotiate, and deliver upsell and cross-sell opportunities.Curious and hungry to learn quickly across a multi-product environment.Comfortable working with enterprise-level stakeholders and building long-term client partnerships.Private Medical InsuranceHealth Cash PlanBike2Work SchemeLife AssuranceRetirement Plan – 6% employer contributionKey ResponsibilitiesManage a portfolio of accounts across Europe, with responsibility for retention, renewals, and growth.Act as a trusted advisor to enterprise clients, developing a deep understanding of their needs and objectives.Identify and execute upsell and cross-sell opportunities across 5–6 product lines.Own all commercial aspects of your accounts, including renewal negotiations and expansion strategy.Work closely with internal teams to ensure seamless client experience and maximise value delivery.Maintain accurate records in the CRM, keeping processes organised and up to date.Seniority levelAssociateEmployment typeFull-timeJob functionSales and Customer ServiceIndustries: Financial Services and Software DevelopmentReferrals increase your chances of interviewing at Maxwell Bond by 2x.London, England, United Kingdom #J-18808-Ljbffr