Director, Client Implementation, Sales Engineering

Locations: Basildon / Birmingham / Bristol / Leeds / Manchester

Hours: Full-Time

Working Pattern: Hybrid, involving at least two days per week at one of our office sites

Job Summary:

Merchant Services offers a wide range of payment solutions to merchants of all sizes, from micro to enterprise. We are investing heavily in this area, reflecting its strategic importance.

We are seeking a Director of Client Implementation, reporting to the Head of Sales Engineering, to lead our client implementation team.

The team supports our largest clients by providing pre-sale and post-sale technical support, ensuring smooth onboarding and implementation of our payment solutions.

The successful candidate will be passionate about problem-solving, proactive, and adept at managing complex client onboarding processes, building strong relationships with clients, third-party gateways, and internal teams including Sales, Product, IT, and Compliance.

Key Responsibilities:

• Launching Merchants: Ensure rapid deployment of solutions that meet merchant needs, acting as a technical expert for strategic projects.
• Develop Implementation Strategy: Analyze market landscape and design strategies to maximize impact.
• Process Optimization: Improve and streamline processes within the team.
• Blocker Removal & Enablement: Identify and eliminate obstacles to improve performance.
• Team Leadership: Mentor and develop a high-performing team, fostering a culture of accountability and collaboration.
• Stakeholder Management: Collaborate with sales leaders and other departments to support growth initiatives.

Requirements:

• Experience leading an implementation team with proven leadership skills.
• Strong background in payments, especially gateway or merchant acquiring.
• Experience in creating and managing performance dashboards.
• Excellent communication skills, capable of influencing senior stakeholders including VIP clients.
• Understanding of sales and marketing pipelines.
• Results-driven, motivated, and able to work under pressure.
• Critical thinking and proactive problem-solving skills.

About Us:

We are committed to diversity, equity, and inclusion, offering flexible work arrangements and supporting our colleagues' well-being and development. Our benefits include a generous pension, bonus schemes, share options, flexible benefits, holidays, and wellbeing initiatives.

This role offers a unique opportunity to shape the future of our business and your career. Join us and grow with purpose.

At Lloyds Banking Group, our purpose is to help Britain prosper. We are dedicated to building an inclusive culture that reflects the communities we serve.