Fitch Learning | Senior Director, Head of Sales and Revenue Operations - London, UK

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.

Fitch Learning is currently seeking a Global Head of Sales & Revenue Operations based out of our London office.

About the Team:

• Exciting opportunity to join a high-performing team
• Experience a fast-paced, dynamic environment with strong financial backing, stability, and a wide range of learning products and solutions
• Benefit from a collaborative team culture, supported by colleagues across global offices
• Be part of an organization where you can truly make a difference and advance your career

How You’ll Make an Impact:

• Conceptualize, design and execute business process improvements that increase sales productivity, optimize CRM workflows, and innovate for future business needs
• Identify best-practices which can be systematized and scaled across the business
• Lead and drive exceptional sales and operational execution, developing initiatives to scale quickly and effectively by penetrating new markets and moving the business upstream
• Partner and collaborate with business unit leaders to align business and product strategy with commercial execution
• Drive adoption of defined sales processes including opportunity generation, pipeline management and forecasting supported by CRM adoption and best practices
• Manage the annual planning process including coverage model, territory design, quota setting, account planning with sales management
• Deliver data-driven insights to sales and marketing leadership to enable rapid decision making, building scalable CRM dashboards, KPI's, and reporting infrastructure
• Manage ad-hoc programs that contribute to the overall success of the sales teams and the business requirements
• Create and drive new strategic go-to-market plans to meet overall company growth and market share goals
• Maintain strong reporting and accountability against numbers, driving to exceed quotas, while developing and managing motivating incentive tools
• Increase the level of operational rigor productivity and build processes that allow the organization to be more predictable, consistent, productive
• Develop short and long-term market strategy and forecasts through market analysis and interpretation of data

You May be a Good Fit if:

• You have 10+ years of commercial and operations experience
• You bring a mix of sales, sales management, and revenue operations experience (preferred)
• You have prior experience in sales integrations, with knowledge of how to streamline technology and align goals and objectives while maintaining results
• You have proven ability to design and optimize technology- enabled processes, architecture CRM/Salesforce strategies while overseeing the broader commercial technology stack
• You have experience supporting organizations through rapid growth and scale, developing processes and strategies to drive expansion into new and existing markets
• You are a highly team-oriented, low-ego leader with the ability to work easily across functions as ‘one team’—a credible member of the leadership team who can influence both business and commercial strategies
• You have a proven track record of success operating in a complex, global, multi-product organization

What Would Make You Stand Out:

• Demonstrated ability to influence and embed change into sales teams in a fast-paced environment and to inspire rapid adoption of business transformation
• Ability to prioritize & handle multiple requests concurrently and consistently deliver results against a deadline
• Experience operating in a matrix organization, including stakeholder engagement and influencing business heads and operations management

KPIs:

• Revenue growth accounting for sales & retention performance from existing and new logo clients
• Sales productivity metrics
• Business heads and sales/ops employee engagement
• Feedback from internal partners

Why Choose Fitch:

• Hybrid Work Environment:3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

For more information, please visit our websites:

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