OverviewKaneHR is working with an innovative technology company, Kivue, to help them find candidates who have a passion for customer service and delivering high-quality solutions. Start: Autumn 2025. This is an exciting opportunity to work with Perform, Kivue’s SaaS Portfolio Management and Reporting solution. The Graduate Customer Value Manager will learn to support a blue-chip customer base with all aspects of the customer journey and maximise their value from Perform. Internally, this role is called the Customer Value Manager, a key part of maximising client value from Perform. Kivue is a small business with a strong team culture, offering exposure across the company to all levels of the team, including MD and COO, and opportunities to engage with Product Development and Sales and Marketing teams. Perform is designed to be visual, engaging and simple to use, reflecting a belief that simple solutions drive better client outcomes.Kivue offers a flexible, hybrid working approach, with a modern office in Reading (minimum attendance once per week), access to offices in London, and the option to work from home part of the time. Some travel to customer sites may be required.What will be expected from you?Working within a small dynamic team, the Graduate Customer Value Manager will impact the entire customer lifecycle, including: implementing and configuring the system to align with the customer’s portfolio management and project delivery environment and optimising value from the solution.Leading face-to-face and video training sessions for a range of levels within the customer’s organisation to ensure understanding and value from the solution.Optimising the use of Perform by working with experienced programme and project delivery professionals to understand the customer operating model, structures, ways of working and challenges.Owning the configuration of the product on customer instances to fit the customer requirements.Developing an understanding of the PMO (Portfolio Management Office) function and assisting with core PMO activities for certain clients.Collaborating with customers to understand issues, progressing problems from initial report through analysis and final resolution.Developing materials and methods to improve service delivery by the Customer Value team.Identifying and leading areas for improvement in the service we provide, coordinating with other team members to design and implement changes.What responsibilities will you have?Building strong, trusted relationships with clients and delivering a high quality of service and support.Gaining deep understanding of the Company products and their full functionality.Working with product and development teams to communicate customers’ requirements for enhancements and changes.Preparing customer-related materials for training and new functionality releases.What skills and experience are we looking for?Excellent written and verbal communication skillsAnalytical problem-solving skillsMeticulous attention to detailStrong communication, relationship and engagement skillsEnjoy learning new technologies and applying them to business problemsPresentation and public speaking skillsBachelor’s degree (desirable but not essential)What will you get in return?25 days holiday per annum, increasing with service up to 30 daysContributory pension schemeAccess to salary sacrifice schemes for electric cars, cycle to work and give as you earn schemesOpportunities for career progression and developmentSalary - £27,500 to £30,000 per annum dependent on experienceOther notes: The role requires hybrid work from Reading with some travel to customer offices as required. The position is described as an internship at a seniority level and full-time employment type according to the posting. #J-18808-Ljbffr