Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Your Mission

Teya is building a strong and scalable Shared Operations function to support the company’s next phase of growth. As part of this team, the Inside Sales Operations Lead will play a key role in shaping how we structure, manage, and improve our Inside Sales operations across Europe.

This role will focus on managing third-party providers, aligning with local teams, and developing the processes and tools needed to support both day-to-day performance and future expansion into new markets.

Shared Operations at Teya exists to help the company grow in a more efficient and scalable way. As we prepare to expand our reach and operate in new markets, this role will be key in ensuring our Inside Sales capabilities are strong, consistent, and ready to support that journey.

A list of the specific duties, tasks and responsibilities in this role.

• Standardise systems and processes: Define and deploy scalable Inside Sales processes, systems, KPIs, and playbooks across all markets.

• Build an Inside Sales Academy: Design and implement a structured training platform to reduce time to onboard and mature Inside Sales agents, supporting consistent performance and rapid growth.

• Drive automation and efficiency: Identify and implement opportunities for automation, digital tools, and process improvements that boost productivity and growth.

• Manage third-party teams: Oversee the performance, alignment, and scalability of outsourced Inside Sales operations in line with our standards and tone of voice.

• Partner with country leaders: Work collaboratively with local Inside Sales teams to share best practices, harmonise service delivery, and reinforce governance.

• Monitor and act on performance: Use data and analytics to track service performance, identify trends, and implement improvements.

• Enable scale: Build Inside Sales operations that are ready to support fast-paced expansion into new markets through repeatable and reliable frameworks.

• Lead with influence: Be a cross-market enabler, aligning teams around a common vision of operational excellence and performance-driven execution.

Your Story

A list of qualifications, skills and knowledge required to perform this role.

• Experience leading Inside Sales teams or third-party sales operations, ideally across multiple countries.

• Strong understanding of sales processes and systems, with a focus on operational efficiency and performance management.

• Proven track record designing and implementing scalable processes and training programs.

• Ability to work collaboratively with internal stakeholders and align diverse teams toward shared goals.

• Hands-on, structured, and detail-oriented, with the ability to manage multiple workstreams in a fast-paced environment.

• Excellent communication and negotiation skills.

• Analytical mindset, fluent in data and comfortable working with KPIs

• Tech-savvy, with enthusiasm for automation and system integration.

• Availability to travel

• Experience in fintech or financial services is a strong plus.

• Fluent in English; other European languages are a plus.

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;

• Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;

• Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;

• Cycle-to-Work Scheme;

• Health and Life Insurance;

• Pension Scheme;

• 25 days of Annual Leave (+ Bank Holidays);

• Office snacks every day;

• Friendly, comfortable and informal office environment in Central London.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.