Head of Sales

phs Teacrate
Nationwide travel required

We're searching for a results-driven, high-energy sales professional with a proven track record in RTP materials handling & packaging sector to lead and manage our highly experienced sales team to drive new business & growth.

Key Responsibilities:

1. Sales - Grow profitable revenue year on year. Implement the sales strategy and annual sales plans for key sectors in the business, adjusting as necessary. Lead, manage, motivate, and develop the sales team using appropriate metrics, KPIs, training, and development to drive performance and profitable growth. Own the Sales Pipeline and drive sales growth through expanding existing contracts and securing new business.
2. Client retention – Ensure customer retention is optimized through excellent account management and first-class customer service. Address issues promptly.
3. Forecasting – Provide accurate forecasts for existing and new customers/products, and take action to meet performance targets.
4. Pricing – Optimize pricing to maximize profitability. Collaborate with the Managing Director and Finance Business Partner to set and enforce pricing and authority levels, ensuring compliance and regular review.
5. Customer Satisfaction – Lead initiatives to measure and improve customer satisfaction, using metrics like Net Promoter Score (NPS).
6. Product Development – Review and upgrade or retire existing products, and develop new profitable products for the market.
7. Marketing & Digital – Work with the marketing team to create and implement effective marketing strategies that drive profitable sales at minimal cost.
8. Debt – Minimize and collect overdue customer debt in collaboration with colleagues.

Skills and Knowledge Required:

• Extensive experience in the RTP sector in a senior sales leadership role.
• Proven success in driving profitable sales & EBITDA growth.
• Experience in developing and managing commercial strategies.
• Leadership experience managing sales teams and driving KPIs.
• Experience leading bids and sales processes.
• Strong negotiating and commercial skills, including pricing and bid development.

Key KPIs:

• Year-on-year profitable sales growth (revenue and gross margin).
• Customer retention rates and revenue.
• Customer satisfaction scores (NPS).
• Pricing strategies that optimize gross margin.
• Commercial contracts that are compliant and risk-appropriate.

In return for your commitment and expertise at phs Group:

• Competitive salary plus bonus.
• Company car or allowance.
• National travel required.
• Hybrid working model.
• Holiday buy/sell scheme.
• Employee discounts through phsPerks.
• Access to Digital GP and other wellbeing benefits.

About phs Teacrate

We are a leading logistics service provider for crates, handling equipment, and packaging across the UK. Our experienced teams and extensive fleet ensure reliable, next-day delivery nationwide. Join us to shape the future of logistics with efficiency, reliability, and excellence.

We value diversity and are committed to an inclusive environment. Please inform us of any reasonable adjustments needed during recruitment and onboarding.