Inside Sales Executive Join to apply for the Inside Sales Executive role at RSSL. Company Overview Reading Scientific Services Ltd (RSSL) leads the way in scientific analysis, research, consultancy, and training. We provide services to the food, pharmaceutical, and consumer goods industries and support our parent company, Mondelez International. We were named Best Performing Professional Services Company of the Year (2025) at the One Nucleus Awards and CRO of the Year at the OBN awards. We are finalists for multiple recent awards recognizing our commitment to skills and rising talent. Purpose This role supports the Commercial Life Science team by managing incoming customer enquiries from various channels – email, phone, MyRSSL, etc. You ask the right questions to understand requirements, identify and liaise with appropriate technical colleagues and administration functions to ensure timely and accurate communication. Responsibilities

Client Engagement: Manage incoming emails, phone calls, and MyRSSL inquiries to prepare accurate quotations/proposals and deliver timely updates on ongoing projects. Strong Communication Skills: Build and maintain excellent relationships with clients and internal technical teams. Effective Multitasking: Handle inquiries from multiple clients across various channels simultaneously while maintaining high service standards. Proactive Outreach: Send targeted outreach emails and conduct initial scoping calls with small or dormant accounts to drive new business opportunities. Account Management: Serve as the primary point of contact for assigned accounts, focusing on maximizing existing business and identifying new growth opportunities. Additional Support: Assist the Commercial Life Science team with other tasks as needed to achieve business goals.

Qualifications

Educated to degree or professional qualification standard in a science subject. Intermediate level for MS Office (Word, Excel, PowerPoint). Proven excellent communication and relationship building skills. Ability to maintain calmness whilst multi-tasking with several stakeholders and re-prioritise in changing environments. Excellent communication skills with ability to adapt personal style to others’ preferences and translate complex scientific information into simple terms. Informing – keep stakeholders and key partners updated on progress. Peer Relationships – collaborative style with ability to build partnerships both internally and externally, quickly finding common ground and solving problems for the good of all. Previous Inside Sales / Customer Service or Account Management experience in a scientific setting. Multitasking – fast paced environment / managing several communication channels. Direct client experience. Fluent in English.

Benefits

Opportunities to learn and develop. Performance Related Bonus scheme. Contributory pension (between 8% to 11% employer contribution). Life assurance. 27 days holiday allowance (plus possibility to buy 5 extra days) + bank holidays. Employee Assistance Programme (EAP). A flexible benefits programme (Gym discounts, private health insurance, restaurant discounts, etc).

Business Unit Summary Reading Scientific Services Ltd (RSSL) is a cutting-edge contract research organisation (CRO), providing research, analysis and consultancy to the food, consumer goods and life science sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 70 countries. Enriched by our parent company, Mondelēz International, our team is committed to transforming lives through science, innovation and collaboration. Job Type Regular | Full-time | Account Management | Sales EEO Statement RSSL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Referrals increase your chances of interviewing at RSSL by 2x. #J-18808-Ljbffr