Inside Sales - Orthodontics

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JOB DESCRIPTION

The chosen candidate may be based anywhere within the United Kingdom.

About Straumann
The Straumann Group unites global reach, experience and innovation with passion and a commitment for uncompromising quality, making enhanced dental healthcare available and accessible to customers and patients around the globe. The group unites global and international brands that stand for excellence, innovation, and quality, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, Dental Wings and other fully- or partly owned companies and partners. 

In 2017 Straumann entered the highly attractive market for Clear Aligner to support its strategy as becoming the leading provider for esthetic dentistry solutions. To achieve this step, the Straumann Group acquired the US-based company ClearCorrect. With determination, ClearCorrect grew into a viable player in the clear aligner space, which attracted the attention of many customers globally since 2006. Acquiring ClearCorrect has provided Straumann with technology and expertise in orthodontics.

People and culture are the Straumann Group’s greatest assets; they are the keys to high performance and sustainable success. We strive for a culture that builds trust and collaboration, fosters diversity, embraces change, promotes agility, learning and innovation, creates opportunities, allows people to make mistakes and encourages them to take both responsibility and ownership. The fundamental driver of our culture is the player-learner mindset, which we seek to inspire and nurture in every employee.

Summary of position
Whilst Straumann is the market leader in dental implants, we are looking for talents to build a new market segment in Orthodontics across Western Europe. In this endeavor, Inside Sales will drive case submission and sales volume through remote sales activities, excellent service, and team collaboration. Orthodontics Inside Sales are responsible for pursuing sales opportunities and leads, generating new accounts from leads, continuing to guide providers after first 3 cases, maintaining relationships referred by Territory Managers, as well as reaching out to inactive accounts and remote customers. The position holder is expected to work from the local office/home office and perform at a high level with limited direct supervision. This role is a senior role in the UK business and as such the expectations are that the successful applicant will be able to contribute quickly to the growth of ClearCorrect by way of new customer acquisition and customer reactivation, as well as a strong focus on digital enabler sales.

In this role, you will…

Drive sales results for ClearCorrect:

  • Fill the funnel of opportunities from the top.
  • Ensure marketing qualified leads are warm or reactivated and generate sales qualified leads.
  • Progress leads through the IANOS pipeline.
  • Support open case progression.
  • Re-engage dormant accounts.
  • Follow up on events and campaigns.
  • Hand over qualified leads to Territory managers.
  • Create opportunities for digital sales and manage with the TM or to completion.
  • Utilise social media to its maximum potential – work closely with marketing to ensure brand alignment and messaging.For small and remote accounts, responsible for activating the providers and manage the sales activity with the support from service team and other colleagues as needed.Deliver sales presentation to customers and prospects remotely.Reach out to providers to update them on new products, materials and updates in order to increase the case volume. Do outbound calls to inform providers about sales offers and actions.Use sales dashboard to keep account visibility high.Meet sales targets and other metrics set by manager on weekly, monthly, quarterly, and yearly basis.
  • Attend and contribute to team and company meetings to stay up to date on relevant information.
  • Complete all required company training for this position and apply self-learning necessary for this role.
  • Continually work to increase knowledge of orthodontics, market trends, and company processes.
  • Know and communicate our Vision and Mission to understand the priorities of the team & company.
  • Other duties may be assigned, directed, or requested.

    • Personal attributes and cultural fit that would help the position holder succeed in this role

  • Proactive sales driven personality with hunter mentality.
  • Enthusiastic about providing excellent support & service, always customer centric.
  • Result-driven, can-do mentality with analytical skills and technical affinity.
  • Excellent interpersonal and written communication skills.
  • Team player, motivational and personable personality is welcome.
  • Organized with ability to prioritize and multi-task, strong time management skills.

    • Qualification and requirements
    To perform this job successfully, the position holder needs to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. A reasonable accommodation may be made to ensure individuals with disabilities are able to perform the essential functions of the role.

  • Minimum 2 years of sales/account management experience required. Clincial ortho practice background is essential
  • Strong track record in sales/account management.
  • Be able to handle a high volume of calls, chats, and email traffic both inbound and outbound.
  • Solid presentation skills and language proficiency required for the assigned territory; basic English language skills required.
  • Ability to read and interpret training documents, safety rules, and procedural documents.
  • Ability to calculate figures and measurements. Ability to quickly perform simple calculations.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to prioritized customer needs and guide them to the correct product or service.

    • Additional Information

    All information will be treated confidentially in line with EEO / GDPR regulations. The Straumann Group is an equal opportunity employer and values diversity in all its forms. We are committed to building a culture of inclusion that reflects the patients and professionals we serve.

    At ClearCorrect, we’re not just straightening smiles—we’re opening doors to broader treatment solutions and long-term practice growth.



    Equal Opportunity and Affirmative Action Employer (US applicants only)


    Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.

    We comply with the Employee Polygraph Protection Act (EPPA), and Massachusetts law. It is unlawful for private employers to use lie detector tests for pre-employment screening or during employment, except in limited circumstances. An employer who violates this law shall be subject to criminal penalties and civil liability. 




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    Location:
    East Sussex
    Job Type:
    FullTime