About Niftylift

Niftylift Ltd is a global leader in the design and manufacture of mobile elevated work platforms (MEWPs), known for innovative engineering and outstanding customer service. With a strong UK base and an international footprint, we are proud to deliver high-quality, safe, and environmentally responsible solutions to our customers worldwide.

Role Overview

We are looking for a motivated and detail-oriented Internal Sales Analyst to join our office-based sales team. This role is ideal for someone early in their career with strong administrative skills and a clear focus on lead management and CRM systems. As part of the Technical Sales team you will play a vital support role following up on customer leads, researching prospects, collating and managing customer information, and helping to maintain a smooth flow of data and communication within the sales team. A strong understanding and hands-on experience with CRM systems is essential, as is a proactive mindset for identifying and progressing sales opportunities.

Key Responsibilities

Proactively follow up on incoming sales leads via phone, email, and CRM. Research potential customers to gather relevant company information and decision-maker contacts. Input and update customer records and enquiry details accurately in the CRM system. Organise and maintain up-to-date records of customer interactions and sales activities. Assist with basic sales data analysis to support decision-making and customer targeting. Monitor and manage shared inboxes and ensure timely response or referral of enquiries. Work closely with the Global Technical Sales Manager to support quoting and customer follow-ups. Help prepare summary reports on lead status, customer engagement, and sales metrics. Liaise with internal teams to ensure smooth handover of leads and accurate information flow. Provide general administrative support to the internal sales function.

Skills and Qualifications

Required:

Strong administrative and organisational skills with high attention to detail. Clear and professional communication skills, both written and verbal. Proficiency in Microsoft Office, especially Excel, Outlook, and Word. Demonstrated experience using CRM systems (e.g., Microsoft Dynamics, Salesforce, Sugar) as a core part of the sales process. Ability to research and qualify leads through online tools, databases, and company websites. Ability to prioritise tasks and manage time effectively in a busy office environment. Positive attitude, willingness to learn, and strong team ethic.

Desirable:

Previous experience in a sales support, admin, or customer service role. Familiarity with B2B technical or manufacturing industries. Interest in sales analytics or technical product support.

Working Hours

This is a full-time role, with basic working hours of 08:00 - 16:30 Monday - Friday (40 hours per week).

The role is based on-site in our Milton Keynes (Shenley Wood) office, 5 days per week.

What We Offer

A structured, supportive working environment with on-the-job training. Career development opportunities within a market-leading manufacturer. Competitive salary and benefits. A chance to work with a dynamic and dedicated team.

If you're looking to start your career in sales support and analysis and have strong CRM skills with a drive to pursue and develop leads, we'd love to hear from you!