Internal Sales Team Leader

Inverness Full-time, Permanent Salary: £24,000 - £28,000

About the Role

We're looking for a motivated and enthusiastic Internal Sales Team Leader to join our busy Inverness branch. In this key role, you'll support and guide the Internal Sales Team to deliver exceptional service, manage daily sales operations, and help drive performance.

** Please note - all calls/ enquiries are inbound**

This position offers room to grow - with the potential to develop into a combined internal and external sales leadership role in the future.

Key Responsibilities

Support the Internal Sales Manager in delegating tasks and monitoring progress Oversee day-to-day internal sales activity: quotes, orders, returns, credits, warranties, and manifests Assist the team with customer and colleague enquiries Help manage and achieve department KPIs Identify training needs and support team development Monitor individual/team performance, set goals, and track results Act as key holder and assist other departments when required Handle sales enquiries from start to finish Advise customers on products, pricing, and availability (including non-stock items) Follow up on overdue orders and resolve any issues Work with suppliers and external sales staff to progress orders Manage customer special pricing and E-store orders (margin, availability, and accuracy)What We're Looking For

Experience in a tea...