Your new company

Your new role You will be joining a well‑established international manufacturer specialising in innovative electric heating solutions. The organisation is widely recognised for its commitment to delivering efficient, responsible, and high‑quality products across both national and international markets. With ongoing growth, a supportive culture, and a strong emphasis on professional development, this is a business that values diversity, stability, and long‑term career progression

What you'll need to succeed As a Key Account Manager, you will play an essential role in ensuring exceptional customer experience and operational efficiency. Your responsibilities will include: Your responsibilities will include: Overseeing the full order process to ensure accurate and timely completion.Ensuring customer accounts are correctly configured to optimise order handling and improve the customer journey.Managing customer claims quickly and effectively to support high satisfaction levels.Meeting tight deadlines while maintaining outstanding service quality.Monitoring deliveries to ensure orders arrive on time and in the agreed conditions.Tracking industry and customer service KPIs to ensure performance targets are met.Managing and updating the company CRM, maintaining accurate customer interaction records.Providing guidance to customers on product usage and delivering tailored support where needed.Maintaining cl...