New Business ITSM Sales Executive / ITSM Solutions Sales IT / MSP
New Yesterday
IT / MSP Location:
Hybrid, Watford (2 days per week in office) Type:
Full-time Salary:
£60,000
£80,000 + commission About the Role Were seeking an experienced
New Business Solutions Sales Executive
with a proven track record in
ITSM solutions sales ,
software integration , and
automation . This is a high-impact, consultative sales role focused on
driving new business growth
through strategic lead generation, solution selling, and relationship building across
Managed Service Providers (MSPs)
and
enterprise customers . Youll leverage your domain expertise in
IT Service Management (ITSM)
to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive
new business acquisition
through outbound prospecting, targeted campaigns, and strategic networking within the ITSM / MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture, and convert leads into opportunities through a consultative, value-driven approach. Develop tailored engagement strategies leveraging CRM and sales intelligence tools (HubSpot, Salesforce, LinkedIn Sales Navigator). Solution Sales & Deal Management Lead discovery sessions to uncover client pain points around ITSM, integration, and automation. Deliver
solution-oriented demos and workshops , aligning our services to customer use cases and business outcomes. Navigate complex, multi-stakeholder sales cycles with precision and persistence. Own the
full sales cycle
from prospecting and qualification to negotiation, close, and successful handover to the delivery team. Position our solutions as
strategic, outcome-driven partnerships
that enhance efficiency, visibility, and automation for clients. Industry Expertise & Collaboration Stay current with trends in
ITSM platforms (ServiceNow, BMC, Freshservice, Jira Service Management, etc.) ,
integration tools , and
service automation technologies . Share market insights and customer feedback with internal teams to shape go-to-market and product strategies. Collaborate cross-functionally with Marketing, Product, and Partner teams to align campaigns and customer success efforts. Maintain accurate pipeline and forecasting data using established CRM and reporting processes. What Were Looking For Required: A HUNTER!! ITSM industry new business experience is a must. You will have an engaging personality and solution expertise. Understanding user experience to put together the building blocks for success service design. Proven experience in
new business lead generation
and
solution sales
within ITSM, IT services, or MSP environments. Demonstrated success selling
ITSM or automation-based integration solutions
(e.g., ServiceNow, Jira, or similar). Strong understanding of
managed services ,
outsourcing models , and
recurring revenue
sales structures. Experience managing
complex B2B sales cycles
involving multiple stakeholders and technical evaluations. Excellent communication, presentation, and consultative selling skills. Self-starter mentality with a strong
ownership mindset
and
bias for results . Domain knowledge of
ITSM frameworks (ITIL, SIAM, etc.) . Understanding
integration platforms, automation tools , or
workflow orchestration
solutions. Experience of selling into
MSPs or enterprise IT service teams, or, reseller experience . Additional Information HQ based in
Finland
initial onboarding includes a 1-week induction and culture immersion at our Finnish headquarters. Global offices located in
London, Finland, USA, and Germany . Collaborative, innovative environment with a focus on professional growth, autonomy, and shared success.
TPBN1_UKTJ
- Location:
- United Kingdom
- Job Type:
- FullTime
- Category:
- Sales;Sales