Are you an excellent communicator with strong customer service experience?

Looking for a role where you can support the international wholesale team in providing exceptional customer service ?

If so, we have an opportunity for a Sales Administrator (International Wholesale) to join our Wholesale Sales team here at Craghoppers

The Impact you will have in this role is:

Order processing

• Manage Pre-Season/ In-Season orders efficiently and accurately complying with customer specific requirements and warehouse processes
• Knowledge of International pricing models, including pre-order and in-season discounts, and promotional offers.
• Accurate preparation of country specific export documentation and thorough understanding of Incoterms®
• Assist with onboarding new International Markets including all customer data requirements

Stock Management

• Proactive management of customer orderbook including back orders, ensuring timely updates to customers regarding PO due dates
• Manage stock issues effectively, collaborating with the Planning Team to ensure timely and complete delivery of customer orders

Customer Profile

• Extensive Knowledge of the customer and country specific legislative and compliance requirements.
• Ensure customer specific processes are being adhered to such as item labelling and packing requirements
• Maintain the customer profile database

Customer Support

• Ensure all daily business is completed on time.
• Continue to promote a high level of customer service
• Assist with coordination and delivery of all salesman samples

Self-management

• Great team player who also works independently with minimal supervision and ensures escalation process is followed
• Maintain meaningful Personal Development Plan
• Takes steps to constantly refresh understanding of best practice and knowledge of business performance

A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page.

As our future Sales Administrator you will have:

• Fluency in English and another European language preferable but not essential
• Strong market knowledge of the outdoor industry would be advantageous
• Excellent customer service experience in export environment
• Understanding of international logistics and Customs paperwork
• Previous experience on D365 operating system an advantage but not essential
• Excellent communication, strong work ethic & positive ‘can do’ attitude
• Self-motivated with excellent time management
• Good IT skills including intermediate Excel and Microsoft office

We can offer you:

• Discretionary profit share bonus
• Pension
• Staff discounts
• Access to company benefits website
• 24 days annual leave + 8 bank holidays
• An extra day of annual leave for every 3 years' service up to an additional 3
• Enhanced Maternity & Paternity scheme after 2 years' service
• Birthday hours
• Company walks
• State of the art Head Office
• A paid day off for volunteering
• Free parking
• Subsidised canteen and Starbucks
• Cycle to work scheme
• Discounted gym membership
• Fitness suite with options including Yoga and Bootcamp classes
• Shower facilities including hairdryers and straighteners

Our Regatta Family:

The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - Regatta, Craghoppers and Dare2b - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.

It’s a friendly, supportive family business - a place where bakers, dog walkers, book worms, students, parents, travellers, movie buffs, foodies, festival goers, musicians and more come together to create experiences consumers really appreciate.

The thing we all have in common, is that we share the same core values of Great Relationships and Entrepreneurial Spirit.

Our investment in the environment:

Sustainability is at the core of everything we do, and you will have the opportunity to support our Group wide sustainability committee and put ideas into action and really make a difference to the world we live in!

If this sounds like the role for you, please don’t hesitate to apply now.