Sales and Customer Service Advisor

20 Days Old

CustomerAdvisor
Dealingwithcustomersbothfacetofaceandonthephone
Cheltenhamnewsite
£27-£30k
TuesdaytoSaturday8.30am-5pm
Greatopportunitytomakethisyourown!
WhatYoullBeDoing
ActingasthefaceandvoiceofthenewCheltenhamsite,greetingallcustomersandvisitors.
Handlingcustomerenquiriesinperson,overthephone,andviaemailinaprofessional,friendlymanner.
Guidingcustomersthroughthefullsalesjourney:fromenquirytotourtoreservationtomove-in.
Convertingleadsintobookingsandpromotingunits,contentsprotection,packagingandadd-onservices.
Managingbookings,payments,moveins,renewalsandcustomerrecordsthroughtheCRM(HubSpot).
SupportingthewiderbusinessbyrespondingtosalescallsandemailenquiriesforadditionalUKsites.
Ensuringthefacilityisclean,secure,presentable,andfullyoperationalatalltimes.
Conductingdailysitechecks,includinggates,units,lightingandsecuritysystems.
Maintaininghighstandardsofhealth&safetyandensuringfullcompliancewithcompanyprocedures.
Reportingmaintenanceissuesandsupportingoperationaltasksasrequired.
Takingownershipofsiteperformance,customersatisfaction,andsalesresults.
MustHaves 23yearsexperienceinacustomer-facingsalesorcustomerservicerole.
Provenabilitytoconvertenquiriesintosales(phoneandinperson).
StrongITskills,includingCRMexperience(HubSpotorsimilar).
Excellentcommunicationskills,especiallyoverthephone.
Abilitytoworkindependentlyinastandaloneenvironment.
Strongorganisationalskillsandexceptionalattentiontodetail.
Self-motivated,proactive,andcommerciallyminded.
FullUKdrivinglicence.
NicetoHaves Experiencewithinstorage,property,retailorhospitalitysales.
Familiaritywith HubSpotCRM .
Experiencerunningastand-alonesiteorworkingsolo.
Experiencewithfacilities,health&safetyorsitesecuritychecks.
Backgroundinroleswithupsellingorcross-sellingtargets.
Priorexperiencedealingwithmulti-siteenquiriesorcentralisedsalesfunctions.
Confidencesuggestingimprovementsorcontributingtositeperformance.
Strongadministrativeexperienceandcomfortablehandlingcustomerdocumentation.
OurmissionofMakingRecruitmentPersonalalsomeansmakingrecruitmentfair.Asaresult,wearecommittedtoreviewingeveryapplicationwithasenseofdiversityandinclusion.
Westrivetopersonallyconnectwitheachapplicant,butduetocurrentcircumstances,thisisnotalwayspossible.Ifyouhaven'treceivedaresponsewithin5workingdays,pleaseunderstandthatyourapplicationhasnotbeensuccessfulonthisoccasion.

TPBN1_UKTJ
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Location:
Cheltenham
Salary:
£30,000
Job Type:
FullTime
Category:
Sales

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