About the role

Sales Development Team Manager at Clear Business leads a high‑performing outbound B2B telesales team focused on generating qualified leads for insurance, lending, and payment terminal services. The role drives commercial success by building a robust pipeline of opportunities for our partners and field‑based sales teams.

Key Responsibilities

• Execute the lead generation strategy across insurance, lending and payment services, achieving all commercial and activity targets.
• Maintain full team headcount through proactive recruitment, onboarding and training.
• Coach and develop team members to enhance performance, capability and career progression.
• Monitor live and recorded calls to assess compliance, call handling quality and application of training; provide timely, constructive feedback.
• Ensure all team activity complies with GDPR, FCA regulations and internal quality standards.
• Oversee accurate and timely completion of CRM updates, reporting and system usage.
• Conduct monthly one‑to‑one appraisals with open, constructive feedback and development planning.
• Manage underperformance through supportive and structured performance improvement plans.
• Manage conduct issues and employee relations matters in line with company policy, including disciplinary and grievance procedures.
• Continuously improve lead generation processes and contribute to strategic planning.
• Develop an in‑depth knowledge of the company’s systems, products and partner offerings.
• Cultivate strong working relationships across the colleague community and with external partners.

Success Metrics

• Achieve all commercial targets consistently (month by month).
• Maintain a full headcount, returning an above‑par score in employee engagement surveys.
• High conversion rates from lead generation to partner engagement.
• Strong customer satisfaction scores and internal quality feedback.
• Compliance with all regulatory and internal standards.

Qualifications

• Proven success leading a high‑volume B2B telesales team, ideally in financial services or payments.
• Demonstrated ability to coach, develop and performance‑manage individuals and teams.
• Strong understanding of B2B sales processes, including diallers, lead management and CRM tools.
• Expert knowledge of regulatory frameworks impacting B2B sales (e.g. FCA, GDPR).
• Experience thriving in a fast‑paced, evolving business environment.
• IT literate, with knowledge of the effective use of Microsoft (Word, Excel, PowerPoint); essential.

Skills

• Resilient, driven and results‑focused leadership style.
• High emotional intelligence with sound judgment and decision‑making.
• Gravitas and credibility to influence across teams and stakeholders.
• Self‑aware and committed to continuous improvement—for self and team.
• Clear, confident communicator with the ability to inspire and engage.

Benefits

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days holiday, increasing to 28 days through length of service.
• Enjoy your birthday off every year.
• Purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Smart Tech support.
• Comprehensive well‑being support, including round‑the‑clock access to a GP, mental health assistance, fitness programmes and complimentary legal and financial advice.

Our Story

Clear Business was established with the goal of simplifying our customers’ lives and making our colleagues’ experiences more rewarding. We offer all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services and Insurance.

Why Choose Clear Business?

We don’t just do jobs, we do careers. We’re ambitious, inclusive and give you everything you need to develop and succeed, from flexible working to a transparent rewards structure.

Next Steps

If you’re looking for a new challenge with great benefits at an award‑winning company, click ‘Apply’ today to take the next step in your career.