Job Title: Sales Manager - Middle East & Diplomatic, Luxury Leisure      

Department: Proactive Sales, Sales & Marketing

Inspired and Supported by: Senior Sales Manager, Luxury Leisure         

Your purpose will be: The Savoy, A Fairmont Managed Hotel is seeking a dynamic and highly motivated Sales Manager to join our Sales team. This role will focus primarily on supporting Middle East & Diplomatic market and will work closely under the guidance of the Senior Sales Manager – Luxury Leisure.

The ideal candidate will be passionate about luxury hospitality, highly organised, commercially driven, and relationship-focused. This role requires a team player who is proactive, detail-oriented, and confident in engaging with high-end clients, travel advisors, and industry partners.

You will be accountable for:

Sales Support & Coordination

• Manage and grow key accounts in Middle East & Diplomatic segment.
• Coordinate sales activities, appointments, and follow-ups with travel partners and agencies.
• Maintain up-to-date sales presentations, reports, and production figures.
• Support the Leisure department with sales activities, appointments, enquiries, and administration tasks.

Client Relationship Management

• Develop and maintain strong relationships with Middle Eastern leisure travel agents & Embassies.
• Deliver timely, professional responses to client inquiries in line with Savoy standards.
• Support on fam trips, site inspections, and trade shows.

Market Development

• Assist in identifying new business opportunities and potential accounts to target.
• Represent The Savoy at trade shows, roadshows, and client events as required (occasional travel required).

Collaboration & Communication

• Work collaboratively with the marketing, reservations, and revenue teams to ensure seamless execution of sales strategies.
• Prepare and share weekly sales updates and account performance reports.

What you will need to do in this role?

• Experience in sales, reservations, or client-facing roles within luxury hospitality or travel preferred.
• Strong communication skills (verbal and written), with confidence in client interaction.
• Fluency in English is essential; Arabic is a strong advantage.
• Organised, self-motivated, and able to manage multiple tasks with attention to detail.
• Strong knowledge of the luxury travel industry and/or key markets (Middle East).
• Passion for luxury service, storytelling, and building genuine relationships..

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary, pension
• Accrued holidays
• Exclusive discounts:
  • Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
  • 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
  • 20% off at other Gordon Ramsay restaurants and Restaurant 1890
• Colleague restaurant, interfaith prayer room and wellness room
• Laundry services for all colleagues
• Gym access
• Local discounts for F&B and retail