This job is with Prinova Europe Ltd., an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Customer Support Coordinator- 15 Months Maternity Cover

Aylesford (Onsite to start, Hybrid after training)

Who We Are

Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned by over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise, and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals, and more.

Internally, we call this role Customer Support Coordinator. What does that mean?

You would be a part of a team of 5 people. You will be responsible for ensuring customer requirements are satisfied through the Supply Chain process. The successful candidate will provide excellent customer service to existing and new customers and will ensure all orders placed by customers are entered correctly and delivered within the specified lead time, where possible. You will aid in and maintain the flow of information between Supply Chain and internal/external customers.

What's it in for you?

• Personal growth, including training and development opportunities 
• Health Cash Plan
• Subsidised gym membership 
• Discretionary bonus 

What to expect?

• Managing the execution/administration of Sales Contracts in line with company compliance
• Complying with Prinova's internal rules and operating policies.
• Improving workflow to reduce errors and increase accuracy in contract administration.
• Booking transport to meet the required delivery dates as per contractual terms.
• Negotiating with logistical service providers to secure transportation at a competitive price.
• Invoicing orders aligned with the Sales contract and Company compliance.
• Preparing shipping documents, including export documentation.
• Working with the operations team to ensure orders are dispatched on time for customer-requested delivery dates.
• Recording OTIF delivery information.
• Being the point of contact for customers placing orders.
• Processing urgent order requests.
• Stock holding management.
• Processing sample orders and dispatching.
• Customer MRPs when required.
• Making sure to keep records correctly entered in the Access system and update Control reports are in line with shipping documents and final invoices.
• Ensuring that executions of contracts are aligned with company compliance.

Does this sound like you?

• Demonstrated ability to quickly learn and adapt to new CRM systems, with strong numerical skills.
• Able to manage multiple priorities and consistently meet tight deadlines through effective workload planning.
• Self-motivated and capable of working independently, while also contributing positively as part of a team.
• Excellent attention to detail, ensuring accuracy and consistency in all tasks.
• Advanced proficiency in Microsoft Excel, including the use of complex formulas and data analysis tools.
• A proactive self-starter who performs well under pressure, whilst remaining collaborative and team-focused.
• Strong organisational and problem-solving skills, with a logical approach to resolving issues.
• Excellent time management and interpersonal skills, promoting clear communication and effective teamwork.
• Flexible and open to change, with a positive attitude towards evolving business needs and responsibilities.

Interested? We would love to hear from you.

Submit your CV by clicking apply.

If you have any further questions, please email us for an informal chat careers-europe@prinovaglobal.com