Sales Operations Specialist - Enterprise Sales

Are you looking for an inside sales role within a fast-growing business where people are at the heart of everything we do?

Would you like to work within a socially conscious organisation that is making a real impact in the education sector?

The company

The Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership. We work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country.

We recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change.

That's why we're here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award-winning services and serve 19,000 schools.

The role

We are looking for a Sales Operations Specialist to support our Enterprise Sales teams to improve efficiency, performance, and revenue outcomes. This is a cross-functional role, bringing together data, tools, and strategic thinking to power the success of our customer sales motion

Key responsibilities 

• Act as a strategic partner to the Head of Arbor Enterprise Sales and Head of SAMpeople sales, with a focus on supporting the Sales teams through scalable processes, operational rigor, and data-driven decision-making.
• Drive the continuous improvement and optimization of sales operations processes across Sales, ensuring alignment with broader sales strategies and business goals.
• Own the configuration, management, and enhancement of Salesforce (in collaboration with the GSE team), with specific focus on optimizing the Sales application to improve usability, automation, and data accuracy.
• Collaborate with the Business Analyst manager to proactively identify performance trends, surface actionable insights, and inform key reporting that helps mitigate business risk and uncover growth opportunities.
• Design and implement contract workflows, approvals, and compliance checks that streamline deal execution and reduce cycle times while maintaining integrity and accuracy.
• Ensure complete and up-to-date data integrity across the ENT & SAMpeople customer base to support reliable forecasting, territory management, and renewal planning.
• Create and maintain comprehensive playbooks for Sales teams that clearly define processes, best practices, and success benchmarks—enabling consistent execution and faster onboarding.
• Partner with Head of Arbor Enterprise Sales and Head of SAMpeople sales leadership to set, track, and optimize key performance metrics—ensuring visibility into progress and accountability for results.
• Take a proactive approach to identifying process bottlenecks and operational pain points, and develop solutions that drive efficiency and effectiveness across the sales funnel.
• Act as a champion for innovation by evaluating, testing, and implementing new tools—including AI-powered technologies—to enhance team productivity, forecasting accuracy, and customer engagement.
• Lead initiatives to ensure all sales opportunities are tracked, prioritized, and executed on time, and collaborate with Finance to resolve any invoicing issues or support cross-functional projects.
• Support financial year planning through data analysis, modeling, and scenario planning to help inform resourcing, quota setting, and target development.
• Work closely with Sales Enablement to support the successful rollout of new products and features, ensuring teams are equipped with the knowledge, tools, and insights to drive adoption.
• Collaborate with the Customer Success (CS) team to ensure a feedback loop of insights, customer data, and signals that inform proactive engagement strategies and renewal readiness.

Requirements

The ideal person

We’re looking for a practical and proactive Sales Operations Specialist who has the following experience:

• Salesforce Expertise – Strong working knowledge of Salesforce CRM, with experience in workflow optimisation and reporting.
• Analytical Thinking – Able to analyse and interpret sales data to identify risks and opportunities.
• Process-Oriented – Skilled at designing, implementing, and maintaining scalable sales processes.
• Cross-Functional Collaboration – Proven ability to partner effectively with Sales, Finance, Strategy, Enablement, and Customer Success teams.
• Communication Skills – Strong verbal and written communication skills to convey complex information clearly.
• Project Management – Ability to manage multiple projects simultaneously and drive them to completion on time.
• Tech-Savvy & Innovative – Comfortable evaluating and implementing new tools and technologies, especially AI-driven solutions.
• Attention to Detail – Strong focus on data accuracy and operational excellence.

Benefits

Why work for us

We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.

How to apply

Please upload your CV [and covering letter] below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key Group.

The deadline for applications is 5pm on Friday 7th November.

If you have any questions please email recruitment@thekeysupport.com.