Opportunity Excellent opportunity for a proactive individual to join a fast-paced and collaborative team within a manufacturing business, supporting both tender coordination and customer sales operations across Military, Commercial, and Leisure accounts. This is an office based role in Teesside.

About the Role

This role is central to ensuring smooth customer journeys and successful tender submissions. You’ll be responsible for managing the full lifecycle of customer orders from onboarding and quotations to delivery and aftercare, while also coordinating tender requests.

Key Responsibilities

Customer Service & Order Processing

Acknowledge and process customer orders efficiently, providing regular updates and ensuring high service standards. Produce accurate quotations for customers and the sales team. Handle complaints and account queries with professionalism and urgency. Provide detailed product information and support upselling opportunities. Manage customer and supplier portals, including order and invoice sections. Review and maintain the order book, chasing internal and external stakeholders for updates. Process pro forma orders and manage accounts on hold. Liaise with finance to set up new accounts, process invoices and credits, and chase overdue payments. Coordinate returns, repairs, and servicing requests, ensuring timely updates and documentation.

Tender Coordination

Prepare and submit tender documents, pricing proposals, and certifications. Collaborate across departments to gather bid information and ensure compliance. Track deadlines and manage multiple tender submissions simultaneously. Support post-tender communications and client follow-ups.

Skills & Experience

Demonstrable experience in customer service and order processing (essential). Strong organisational and project management skills. Excellent communication and problem-solving abilities. High attention to detail and ability to manage multiple priorities. Experience in coordinating tendering processes Proficiency in Microsoft Office and customer service platforms (e.g., Zendesk). Familiarity with Microsoft Dynamics (desirable). A proactive, collaborative mindset with a focus on continuous improvement.