Our client is a global provider of technologies that help manufacturers improve workplace safety, efficiency, and environmental compliance through advanced air quality solutions. Reporting to the MD, the Service Manager is a key appointment within the senior leadership team with effective performance having a significant impact on the operational performance of the business.

Key responsibilities include:

Leading and managing all aspects of the Service Department, including scheduling, resource allocation, budgeting, and performance management. Developing and implementing service strategies to drive efficiency, profitability, and customer loyalty. Overseeing field service operations, including installation, commissioning, maintenance, and system repairs. Ensuring full compliance with health and safety regulations, quality standards, and customer service commitments. Driving sales of aftermarket products and service contracts in close collaboration with the Sales team. Supporting, mentoring, and training service engineers and technicians, fostering a high-performance team culture. Monitoring KPIs and service metrics to ensure continuous improvement. Collaborating with internal departments (Solutions, Products, Logistics) to ensure seamless service delivery. Building and maintaining strong relationships with key clients, acting as a point of escalation when required. Managing HR responsibilities, including recruitment, talent development, and succession planning.

The Candidate: •Recognised engineering, technical, or management qualification. •Strong commercial awareness. •Proven resource management and planning skills. •Good understanding of relevant legislation and industry standards. •Knowledge of ATEX and HSE regulations.