Overview

Strategic Sales Lead - BPO/BPS (Business Process Services) – London, UK. Join a global IT services and business consulting leader recognised among the top 3 BPS providers in the UK. The organisation focuses on driving growth in BPS across sectors including CMI (Communications, Media & Information Services) and BFSI (Banking & Financial Services). This role offers hybrid working from a central London HQ and access to a global delivery network.

Note: This description retains the essential job information and responsibilities from the original posting while removing boilerplate and non-essential content.

Responsibilities

• Define and execute the BPS go-to-market strategy for the assigned sector (CMI or BFSI).
• Drive the full sales lifecycle from opportunity identification to contract closure.
• Respond to formal RFPs and design strategic BPS solutions aligned with client challenges.
• Collaborate with internal Client Partners to expand BPS/BPO presence in existing accounts.
• Build and maintain senior stakeholder relationships, including CXO-level contacts.
• Maintain sales pipelines using the company CRM and reporting tools.
• Leverage global delivery teams to build competitive, scalable, and differentiated solutions.
• Represent the organisation in sector-specific business development activities.

Key Skills & Experience

• Minimum 12+ years’ experience in BPS/BPO sales-related roles.
• Proven ability to win and grow BPS/BPO deals across finance, HR, supply chain, or customer experience.
• Strong track record in strategic solution selling and RFP response.
• Experience in large IT Services or BPS/BPO organisations.
• Experience with hybrid, multi-country delivery models.
• Excellent stakeholder engagement and relationship-building skills at senior level.
• Consultative approach with strong commercial awareness.
• Knowledge of analytics platforms and enterprise BPS tooling (desirable).

Sector Focus

• CMI: Communications, Media & Information Services

Why Apply?

• Join a top-tier BPS provider with major UK client partnerships.
• Take ownership of a strategic role driving growth across major industries.
• Access to global delivery capabilities and a supportive, high-performing team.
• Flexible, hybrid working from central London HQ.
• Inclusive and diverse workplace with strong well-being and employee engagement culture.

Location & Working Model

Location: London

Working Model: Hybrid

Qualifications

• Senior-level sales experience in BPS/BPO with a track record of winning and growing deals.
• Experience in engaging CXOs and leading complex solutions.