Account Manager

Location: Remote | Salary: £30,000 per annum + Potential to earn up to £15,000 OTE

Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape the future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future.

Our mission statement says it all: We look after you, so that you can look after our children.

Dedicated to our core values, we are committed to:

Empowerment: Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all.

Purpose: Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs.

Passion: Because we love what you do, you’re at the heart of everything we do.

Innovation: Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education.

Collaboration: The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts!

About the Role:

Are you a people-first professional with a passion for building long-term client relationships and driving business growth? At Juniper, we’re on the lookout for a proactive and dynamic Account Manager to join our team and be the front line of our client success journey.

This is an exciting opportunity to work with a growing portfolio of clients, helping them unlock the full potential of our education software and services. You’ll be key to increasing client satisfaction, driving retention, and identifying opportunities for growth.

Key Responsibilities:

• Serve as the primary point of contact for your clients, understanding their goals, challenges, and business needs.
• Build lasting relationships by providing strategic support and ensuring clients get the best value from our products and services.
• Collaborate with internal teams to ensure seamless delivery of solutions and services.
• Identify growth opportunities through upselling and cross-selling within your accounts.
• Use tools like product matrices and customer health scores to report on performance and client satisfaction.
• Lead client review meetings, presentations, and strategy sessions that add real value.
• Work alongside the commercial team to drive alignment and ensure a positive, results-driven experience.

Requirements:

• Proven experience in account management or business development, ideally in the education software or web sector.
• A results-driven mindset with a history of meeting/exceeding sales targets.
• Strong communication and negotiation skills with the ability to present ideas persuasively.
• A proactive problem-solver who thrives in a fast-paced, client-facing environment.
• A team player who works collaboratively across departments and promotes a positive work culture.
• Experience with CRM systems (e.g. Hubspot, SugarCRM), and sales tools such as Trumpet or Gong.
• Excellent organisational skills and the ability to manage multiple accounts simultaneously.
• Deep understanding of the website or digital landscape.
• Background in education software is a plus.
• Strong analytical mindset with a talent for spotting opportunities and delivering solutions.
• Comfortable using data and metrics to influence strategy and decision-making.

Juniper Education Benefits:

Day 1 right to company sick pay

Enhanced annual leave entitlement

Opportunity to purchase additional leave

Entitlement to carry over leave to next entitlement year

Day 1 access to 24/7 GP & prescription services

Day 1 access to rewards platform

Cycle to work scheme

Enhanced maternity & adoption pay

Day 1 access to employee assistance platform

Funded development/Qualification opportunities

Voluntary health care cash plan

Voluntary private medical insurance

Plus more!

It is the business expectation this role is being offered on a full time basis to ensure we maintain quality, achieve performance goals, and effectively meet customer demands.

Please note: We are unable to provide visa sponsorship at this time.