Overview

Are you passionate about building strong relationships and helping businesses grow? Do you enjoy managing and nurturing existing partnerships while identifying opportunities to expand their potential? Would you like to work for a global leader in Money Transfer that believes when money moves, better things can happen? If you're energized by working closely with clients, understanding their needs, and becoming a trusted partner in their success, then it's time to join Western Union as a Field Sales Executive. Western Union powers your pursuit.

Role Responsibilities

• Grow the business by signing, training and activating new Western Union agents and managing business development activities with existing agents in your territory spanning extensive travel.
• Execute plans, policies, and procedures as defined by leadership, to achieve the company strategic objectives in a consumer-focused manner.
• Develop prospective agent opportunities, manage existing agent relationships and service delivery, and control agent attrition, sign new agent locations and complete all change of ownership to completion and go live.
• Provide local market competitive intelligence and build relationships with relevant grassroots and community organisations to better understand the needs and objectives of consumers in the local market.
• Build and maintain strong, long-term relationships with existing agent partners, supporting them to optimize performance and grow their business.
• Collect daily pricing information on Western Union and all IMT competitors to ensure pricing offered is fair value where possible and aligned to market considerations.
• Act as a trusted advisor by understanding agents' needs, identifying opportunities for improvement, and providing proactive, tailored support.
• Onboard new agents and work with existing agents to guide them through activation, recertification, training, and integration into the Western Union network.
• Daily visits to agent locations, especially high-performing or strategic sites, to support and strengthen partnerships across Independent, Key Account and Post Offices within the defined geographical territory.
• Monitor performance data and business trends, using insights to drive results and address operational or service challenges. Comfortable with Excel and other reporting tools such as Salesforce and Power BI.
• Identify and sign new business opportunities, helping to expand the agent network in high-potential areas to improve accessibility for customers to the money transfer service.
• Own revenue growth and productivity metrics within the assigned geographical territory.
• Serve as the first point of contact for Western Union agents, providing day-to-day support and ensuring a smooth partnership experience and customer service levels.
• Previous experience in outside sales or servicing customer products or financial services is a plus.
• Money Transfer experience is a nice to have.
• Strong negotiation and decision-making skills.
• Ability to present and listen to your agents and build trust and confidence with them.
• Able to gain the trust and confidence of clients.
• University degree, a higher-level qualification or equivalent experience.
• This is a field sales role with approx 80% travel.
• Full valid driving license is essential - company car is provided.
• 22 days annual leave - increases to 23 after 4 years' service, 24 after 4 and 25 after 5 years' service.
• Comprehensive life & medical cover - including dependents.
• Contributory pension plan
• Work from home position
• Company car is provided.

Equal Opportunity & Diversity

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.