Harrod UK Ltd (Harrod Horticultural and Harrod Sport) are seeking a results-oriented B2B Sales Executive to support and grow our sales. This is a key role for a commercially astute individual who excels at managing the full sales cycle, developing new business, and delivering exceptional service. If you’re looking to join a respected British brand with a commitment to quality and innovation, we’d love to hear from you.

Core Responsibilities

1. New Business Development & Prospecting

• Identify and research potential customers and business sectors through databases, trade publications, online sources, networking, and industry events.
• Proactively reach out to new leads through targeted emails, calls, and LinkedIn to build strong relationships and generate qualified enquiries.
• Maintain and update CRM tools with accurate lead and opportunity information.

2. Sales Pipeline Management

• Manage the full sales cycle from initial enquiry to order confirmation, including:
• Responding promptly and professionally to B2B sales enquiries.
• Creating and issuing quotations tailored to customer needs.
• Following up with clients to convert quotes into orders.
• Coordinating bespoke orders between design teams and clients.
• Ensuring proformas, credit applications, and account setup are processed efficiently.

3. Order Processing & Fulfilment

• Input and release customer orders using the ICE/XSuite system, working closely with internal departments to resolve finance or account-related holds.
• Liaise with the accounts and operations teams to monitor order progress and ensure timely delivery.
• Keep customers informed on their order status and delivery timelines.
• Proactively resolve any post-sale issues including delivery delays, returns, or product queries.

4. Sales Reporting & Forecasting

• Compile and present weekly B2B sales reports, pipeline updates, and conversion metrics to key stakeholders.
• Identify trends and flag opportunities or areas of concern within the trade channel.

5. Trade Shows & Customer Engagement

• Represent Harrod UK at shows and events for either brand where required, both in setting up and presenting to prospective clients.
• Conduct off site meetings when required to support valued customers, complex orders or high-value projects.

6. Cross-functional Collaboration

• Work with the Marketing team to develop case studies and promotional materials based on successful B2B projects.
• Provide input on B2B-specific campaigns and content, ensuring alignment with customer needs and seasonal demand.