As our Brand Ambassador, you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers.

KEY RESPONSIBILITIES

·       Responsible for the daily store operations

·       Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image

·       Demonstrating Stressless® products in a way that highlights the brand values and emphasises the advantages of our range over similar products.

·       Using the Stressless@home app to help customers configure their perfect Stressless® furniture.

·       Establish regular contacts with existing and potential customers, maintaining healthy customer relationships (phone, email, post, mailing lists, etc.).

·       Completing sales, processing orders, and taking payments using electronic ePOS software.

·       Manages customer enquiries, feedback and after-sales matters

·       Keeping customers updated about the progress of their orders.

·       Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store.

·       Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising.

·       Keeping all store areas tidy and clean. Daily refreshing of store display and spot-cleaning when necessary.

·       Other duties as assigned

IDEAL CANDIDATE

·       A motivated self-starter who carries out their tasks willingly

·       Good communicator, both verbal and written

·       Ready to work on a rota pattern that includes weekends

·       Constantly working to improve product knowledge and awareness of competitors

·       Speaks additional languages – multilingual candidates are highly valued for enhancing customer experience

·       Well presented, maintaining a professional image by staying well-groomed and smart

·       Experience in high ticket or luxury retail will be an advantage

COMPANY BENEFITS

·       Competitive salary

·       Staff discount

·       Pension scheme

·       20 days holiday increasing to 25 with length of service

·       Opportunities for career progression and personal development