Business Sales and Support Coordinator

Location:

England & Wales Salary:

£26,063 per annum Contract:

Full Time Permanent (35 hours per week)

Benefits:

A generous pension plan with USS Enhanced family leave benefits 31 days annual leave pro-rata, plus bank holidays Flexible working hours Home/Hybrid work

Make a real impact in Higher Education.

Advance HE is looking for a Business Sales and Support Coordinator to support a consistent approach to delivering income generation including supporting team members to sell to clients, customer service and costing and pricing all income generating categories of Advance HEs membership, products and services.

Reporting to the Business Sales and Support Manager, the Coordinator will work collaboratively across Advance HE in a proactive way to ensure the accuracy and timeliness of delivery of costing and pricing.

We are looking for someone who adheres to formal processes and procedures with a high level of attention to detail with the curiosity to want to enhance current processes.

In addition to this, you will be responsible for:

Delivering Accurate Costing and Pricing Services

Ensure the day-to-day use of costing and pricing tools with commercial awareness and adhering to all service level agreements and procedures related to the functions of business sales and support. Collaboratively working across Advance HE in a proactive way to ensure the accuracy and timeliness of delivery of costing and pricing.

Delivering Support to Customer Support and Sales Service

Support all customers and member queries into Advance HE, aligning to operational engagement and sales plans and triaging customer queries to appropriate teams within the organisation. Identifying leads and taking them forward in the established sales system and process. Identifying engagement and taking it forward with the appropriate account managers and/or teams. Process orders in a timely and efficient manner, working across teams and with the Business Sales and Support Partners to meet customer needs and create an excellent experience. Support the reporting on all income and orders, recognising that accurate data management supports high quality reporting and informed decision making. Continuously improve knowledge about Advance HEs global membership, the member offer, and its products and services in order to better understand and engage in supporting the wider team and its function

In order to be successful in this role you must have / be:

Essential:

Experience of delivering as part of a cross-functional team, securing high quality outcomes through collaborative working Proven experience of delivering within a sales and engagement plan that produces a pipeline of leads and opportunities that is aligned to strategic plans Experience in the effective use of costing and pricing tools for income generating work Experience in delivering customer service and sales to a high standard Curiosity of the higher education sector in its different forms and contexts within the UK and globally

Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society.

Our strategic priorities of: maximising membership impact and value, supporting leadership, management and governance development for transformational change and developing educational excellence for the higher education of the future supports the work of our members and the sector.

To apply:

If you have the skills and experience required for this role, please click on

Apply today

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Advance HE is committed to providing equal opportunities for everyone regardless of their background.

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