Laura Thomas Co is a wellness-focused brand rooted in natural living and offering plant‑based products, clean beauty, and a deep commitment to well‑being. We pride ourselves on our authentic voice, quality products, and strong connection with our community, including our valued business partners in the hospitality sector.

Opportunity

We are seeking a highly driven and relational Business Sales + Client Solutions Assistant to help with our B2B efforts within the hotel and accommodation sector. This is a crucial, high‑impact role for an individual with proven experience in end‑to‑end B2B sales. From prospecting and closing new deals to providing exceptional post‑sale client management, you will be the face of Laura Thomas Co to our hotel partners, responsible for driving significant new revenue growth while nurturing and expanding our existing client relationships, ensuring they are not just satisfied, but genuinely supported and partnered with.

Key Responsibilities

• Business Development & Sales Growth
  • Lead Generation & Prospecting: Proactively identify, research, and target new luxury, boutique, and wellness‑aligned hotel partners who align with the Laura Thomas Co brand ethos using the Sales Playbook.
  • Sales Cycle Management: Own the full B2B sales cycle, from initial outreach and qualification through product presentation, negotiation, and closing of new contracts for wholesale and bespoke amenity supply.
  • Strategic Pitches: Develop and deliver compelling sales presentations and proposals tailored to the specific needs and branding of prospective hotel clients.
  • Target Achievement: Meet and exceed ambitious monthly and quarterly sales targets for new client acquisition and overall B2B revenue.
  • Contract Negotiation: Manage contract terms and pricing discussions, ensuring mutually beneficial agreements are established and upheld.
• Client Relationship Management & Solutions
  • Key Account Ownership: Act as the primary point of contact for an existing portfolio of key hotel clients, maintaining strong, long‑term relationships built on trust and excellent service.
  • Client Solutions: Deeply understand client needs to develop tailored product solutions (e.g., specific ranges, tailored gifting packages) that enhance the guest experience and drive client loyalty.
  • Account Growth: Proactively identify and execute opportunities for upselling and cross‑selling within existing client accounts, increasing their overall order value and product penetration.
  • Operational Liaison: Coordinate seamlessly with internal production teams to ensure all client orders, from initial product setup to recurring fulfillment, are delivered on time and to the highest standard.
  • Performance Review: Conduct regular check‑ins and performance reviews with key clients to assess satisfaction, gather feedback, and plan for future collaborations.
• Sales Strategy & Reporting
  • Market Insight: Keep a pulse on the hospitality and wellness amenity market, identifying trends and competitor activities to inform our B2B strategy.
  • CRM Management (ProspectCRM): Maintain meticulous and up‑to‑date records of all sales activities, client communication, pipeline stages, and account forecasting within the CRM system.
  • Reporting: Provide weekly and monthly reports on sales pipeline health, revenue forecasts, client retention rates, and account growth metrics.
  • Marketing Collaboration: Work closely with the marketing team on B2B‑specific campaigns, including the monthly B2B newsletter, to support lead nurturing and relationship management.

Skills & Experience

• Minimum of 2 years of demonstrable B2B sales experience, with a proven track record of meeting and exceeding sales targets.
• Significant experience selling into the hotel, hospitality, or luxury goods sector is highly desirable.
• Proven ability to manage and grow a portfolio of key client accounts, acting as a true business partner.
• Exceptional skills in negotiation, presentation, and closing complex B2B deals.
• Strong strategic and analytical capability, able to manage a pipeline, forecast accurately, and develop effective sales plans.
• Hands‑on experience with CRM systems, ideally ProspectCRM, for pipeline management and reporting.
• Outstanding written and verbal communication skills; professional, articulate, and persuasive.
• Highly proactive, results‑oriented, and self‑motivated with the ability to manage a varied workload and prioritise effectively.
• A genuine interest in natural living, plant‑based products, and wellness is essential, enabling you to authentically represent the brand to high‑end clients.

Compensation

Base Salary: £26 – 35 K depending on experience.

New Client Commission: A percentage of the gross margin for securing a new hotel account’s initial order.

Location: Office based at The Cart Shed, Kilduff Farm, North Berwick, EH39 5BD. Flexi working is considered; a minimum of 3‑4 days in the office required.

Application

Please submit your CV and a cover letter to info@laura-thomas.com outlining your relevant experience, detailing your track record in B2B sales, and explaining why you are a great fit for Laura Thomas Co and this specific role. We look forward to hearing from you!

Closing: Friday 31st October 2025.