Client Account Manager

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The Client Account Manager is a pivotal role within the Business-to-Business (B2B) team of the Enterprise Service Management directorate of this Public Sector organisation. This role involves comprehensive management responsibilities for one or several principal government client accounts.\n\nClient Details\n\nAn important public sector organisation with offices based in London, Durham and Glasgow, that also provides services across other government entities.\n\nDescription\n\nThe Client Account Manager duties will include:\n\nEnsuring the services provided meet the client's requirements, agreed service levels, expectations, and budget.\nManaging budgets, forecasts, and costs and invoicing clients within agreed business time frames.\nEnsure transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU) and allocated budget.\nDevelop a comprehensive understanding of the provided services within the context of broader policies, contributing insights for service enhancement, supporting emerging needs, or addressing issues.\nMaintain effective communication channels between the client and business partners, ensuring a seamless flow of information.\nAddress issues promptly and proactively by collaborating with a team to determine the underlying causes and i...
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Location:
London
Job Type:
FullTime
Category:
Sales

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