Client Account Manager

New Yesterday

Client Account Manager
Head of Client Accounts
London
£60-£80 (dependent on experience)

The role: To lead a high-performing accounts team responsible for producing accurate, timely, and compliantservice charge accountsand client reporting. This is a pivotal role which will be combiningtechnical service charge accounting expertisewithtransformational leadership driving process improvement, software innovation, and the integration of emerging technologies, including AI and automation, to enhance efficiency, accuracy, and client value.

Duties:
Lead, mentor, and develop the accounts team
Foster a culture of accountability, innovation, and continuous improvement.
Oversee team structure and recruitment to ensure a high-performing, scalable finance function.
Ensure all service charge accounts are accurate, timely, and fully compliant with RICS, ARMA, and statutory standards.
Oversee the preparation, review, and audit of service charge accounts.
Implement clear timelines, controls, and quality assurance procedures.
Lead the evaluation, testing, and adoption of new accounting and property management systems.
Drive migration projects from legacy software to an AI first platforms.
Champion automation, workflow optimisation, and data integration across finance and operations.
Identify and implement process improvements to enhance client reporting, reduce manual intervention, and improve speed and accuracy.
Act as the primary point of contact for complex or escalated client accounting matters.
Build trust with clients through transparent communication, insight, and professional expertise.
Present financial reports and insights to internal and external stakeholders confidently and clearly.
Requirements: Ideally be ACA/ACCA/CIMA qualified (or equivalent).
Have a Minimum 5 years experience in residential block or property management accounting.
Strong technical knowledge of service charge accounting and legislation.
Understand of and interest in AI and automation tools relevant to finance operations.
Proven team leadership experience.
Demonstrated success in improving processes and systems.
Hands-on experience with major accounting or block management systems
Excellent interpersonal and communication skills.
Why should you work for this company?
The chance to work for a market leader and be part of the transformational process of their market share
A chance to really have an impact and showcase your technical skills - as you implement AI

Interview process:
Three stage process
1st stage on Teams/Zoom
2nd stage held face to face in the office - A test
3rd stage held face to face

If you would like further information on this opportunity please apply online with your updated CV.

To learn more about Osborn Recruitment and our current vacancies please visit our website and follow us.

TPBN1_UKTJ
Apply
Location:
Brent
Salary:
£80,000
Job Type:
FullTime
Category:
Sales

We found some similar jobs based on your search