Client Account Manager

7 Days Old

The Client Account Manager is a pivotal role within the Business-to-Business (B2B) team of the Enterprise Service Management directorate of this Public Sector organisation. This role involves comprehensive management responsibilities for one or several principal government client accounts.
Client Details
An important public sector organisation with offices based in London, Durham and Glasgow, that also provides services across other government entities.
Description
The Client Account Manager duties will include:
Ensuring the services provided meet the client's requirements, agreed service levels, expectations, and budget. Managing budgets, forecasts, and costs and invoicing clients within agreed business time frames. Ensure transparency and compliance in cost and service delivery in line with the Memorandum of Understanding (MoU) and allocated budget. Develop a comprehensive understanding of the provided services within the context of broader policies, contributing insights for service enhancement, supporting emerging needs, or addressing issues. Maintain effective communication channels between the client and business partners, ensuring a seamless flow of information. Address issues promptly and proactively by collaborating with a team to determine the underlying causes and implement satisfactory solutions swiftly and efficiently. Prepare regular reports of progress and forecasts to internal and external stakeholders using ...
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Location:
London
Salary:
£52,000 - £54,800 /annum bonus, civil service pension
Job Type:
FullTime
Category:
Sales

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