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Title: Consumer Sales Agent (Christchurch)

As a Customer Champion Representative in our Consumer Sales team, you’ll play an essential role in helping customers stay connected—offering expert advice and tailored solutions that make a real difference.Based in our Christchurch Support Office in the CBD, you’ll support customers through inbound phone and messaging channels, focusing on Join and Leave intents for Mobile and Broadband.

You’ll be the trusted advisor our customers rely on, delivering exceptional experiences while driving strong sales outcomes. Join our awesome frontline contact centre whānau at One NZ, where your passion for people and problem-solving will shine every day.

We’re excited to welcome you into our whānau, so please ensure you’re available to start on Monday, 22nd September 2025, as this role has a set start date.

Ko tō mahi – what you’ll do

• Respond to customer enquiries across Mobile and Broadband Join/Leave requests via calls and messages, delivering a great onboarding experience for our customers.
• Deliver exceptional customer servicewhile proactively identifying opportunities to upsell and retain customers.
• Manage customer conversations seamlesslyacross voice and messaging platforms to ensure efficient and consistent support.
• Ensure customer context is accurately understood and localisedthrough geo-routing to deliver relevant and personalised support.
• Provide thorough resolution and maintain accurate customer recordsto ensure continuity and quality of service.

Na tōu rourou - what you’ll bring

• Relevant experience in Sales and Customer Service, with a sales-driven approach and a customer-first mindset that balances commercial outcomes with exceptional service.
• Excellent communication and active listening skills, with the ability to engage effectively, understand customer needs, and build strong rapport.
• Confidence using digital platforms and systems, with the ability to quickly adapt to new tools and technologies
• Resilient and adaptable, with the ability to respond effectively to changing customer needs and dynamic environments
• Ability to manage multiple customer interactions across platforms, maintaining focus, accuracy, and responsiveness in a dynamic environment.

Most roles allow flexibility to work from home and flex your hours to ensure you have time for those priorities outside of work. Joining the One NZ whānau will stretch you, challenge you & provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting & innovative technology, & gain opportunities for learning beyond Aotearoa.

You will also get:

• Competitive base salary with additional commission, rewarding high performance and sales success.
• Comprehensive training, coaching and mentoring
• Freedom of Flexible ways of working - Example: 3 days onsite and 2 days from home
• A fully subsidised Southern Cross health insurance cover for you and your family.
• Laptop, unlimited data plan, market leading cell-phone for business or personal use.
• Lifestyle leave where you can purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more!

At One New Zealand, our purpose is to help create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We proudly champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.

We’ve got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.

We stand to uplift, to support and to elevate others .