Job Title: Customer Sales Advisor Salary: £25,500 per annum Bonus: £500 performance bonus every 6 months Hours: Monday to Friday, 8 hours per day Flexible start and finish time between 7:45 AM and 7:00 PM Weekends: Required to work 1 weekend in every 3

Role Overview The Customer Sales Advisor plays a key role in ensuring customers receive consistently excellent service. This position involves handling daily customer interactions, maintaining high operational standards, and, in the absence of management, taking responsibility for day-to-day tasks and decision-making.

Key Objectives

Deliver an exceptional customer experience at all times Maximise sales and support the achievement of store financial targets Recognise and act upon opportunities to increase occupancy and revenue Maintain high standards of presentation and cleanliness Ensure full compliance with health & safety guidelines for staff and customers Follow all operational procedures and company policies consistently Main Responsibilities

Respond to sales enquiries over the phone and face-to-face, advising on available services Maximise every customer enquiry to achieve personal and team sales targets Carry out administrative duties to ensure compliance with company procedures Maintain a clean, organised, and professional environment Lone working will be required; during such times or when management is absent, you may be given key holder responsibilities Forklift operation as required (training will be provided if applicable) Implement and follow procedures to minimise and recover bad debt Conduct regular physical inspections of the premises and customer areas Perform general housekeeping and other ad hoc tasks as needed Person Specification

To succeed in this role, candidates should demonstrate: Strong written and verbal communication skills Ability to speak clearly and actively listen to customer needs Self-discipline, organisation, and attention to detail Comfort working both independently and within a small team Ability to confidently represent company services following training and induction