Job Specification

Job Title: Customer Service / Sales Administrator

Location: Washington, Durham

Salary: Up to £30,000

Working Hours: 8:30 to 5pm Monday to Thursday, 08:30 to 1:30 on Friday

Main Purpose of the Role

To deliver a high level of customer service and sales support to a portfolio of allocated customers. The role is focused on effective communication, proactive relationship building, accurate order processing, and collaboration with internal departments to ensure best-in-class service delivery. The individual will be responsible for managing quotations, handling complaints, and identifying opportunities for customer growth and retention.

Key Responsibilities

Accurately process customer sales orders using SAP. Ensure orders align with agreed terms and pricing. Act as the primary point of contact for allocated customers. Provide regular updates regarding order status, delivery timelines, and product availability. Manage expectations proactively in the event of order delays or changes. Build strong, long-term relationships that support customer retention and sales growth. Monitor and act upon customer buying patterns, identifying gaps or reductions in spend. Generate customer quotations in SAP and CRM based on specifications received from the technical team. Maintain and update a centralised quotation log with all relevant information. Follow up on all customer quotes to ensure pricing accuracy and track...