Customer Service/Sales Administrator
15 Days Old
Customer Services / Sales Administrator
Swindon
Full-time
Temporary to Permanent
Monday to Friday - 8:00am – 4:45pm
Need to drive due to location
We are currently recruiting for a Customer Service/Sales Administrator to join our client based in Swindon.
The successful candidate will deliver outstanding customer service across all channels, support the sales process from enquiry to completion. This role includes proactive sales activity, including customer follow-ups and occasional client visits.
Key Responsibilities
* Process incoming orders, enquiries and customer issues to resolution
* Monitor and manage shared email inboxes across different departments
* Answer incoming phone calls, respond appropriately, and follow through with actions
* Assist with packing and dispatching product samples as needed
* Make outbound sales calls to follow up on quotes and approach new prospects
* Carry out other admin tasks and support colleagues when required
* Cross-cover responsibilities across the business once trained on the Orderwise system
Role Mission
* Build positive relationships with customers, always offering friendly and helpful service
* Keep customers satisfied and engaged through excellent service and proactive communication
* Support sales efforts through outbound follow-ups and upselling opportunities
* Contribute to a collaborative and positive working environ...
- Location:
- Swindon
- Job Type:
- FullTime
- Category:
- Customer Service & Support
