Customer Service/Sales Administrator Job Your new company A well-established retail organisation based in Nottingham. Your new role You will be responsible for a variety of customer-facing tasks including outbound calls to existing customers to uphold aftersales service, encouraging positive reviews, handling inbound calls, responding to reports about faults and queries about products and booking engineer appointments as required. You will be using the Salesforce CRM system on a daily basis, following GDPR regulations and completing additional tasks to support the business as required.  What you'll need to succeed The successful candidate will have: Experience handling inbound and outbound calls

Experience working in a sales environment, including capturing leads and completing after-sales customer service

Technical proficiency using Salesforce or a similar CRM system

Ability to work to KPIs and work in a busy and varied environment

Strong verbal communication skills and excellent telephone manner

What you'll get in return 40 hours per week, working from 9am till 6pm Monday to Friday

£25,000 per year + bonuses depending on individual and company performance...