Fast-scaling cybersecurity business delivering 24/7 managed SOC, vCISO/GRC advisory, and innovative platforms designed for mid-market and regulated sectors

Recently secured investment to accelerate growth, with ARR set to triple in the next year

Building a high-performance commercial engine and customer success function to drive long-term client value

Combines trusted operational expertise with innovative technology to help clients address compliance, risk, and security challenges

Act as the first dedicated Customer Success Manager, owning relationships across a portfolio of high-value clients

Design and implement customer success strategy, processes, playbooks, and health scoring frameworks from scratch

Drive adoption, retention, and expansion within accounts, ensuring measurable value is delivered at every stage

Build and maintain senior-level relationships, positioning yourself as a trusted advisor on risk and cybersecurity best practices

Track and report on customer health, renewal risk, and expansion opportunities while embedding customer success metrics across the business

Partner closely with Sales, Product, and Delivery to ensure seamless onboarding and long-term engagement

Provide customer insights back into the business to influence product and service development

3–5 years’ experience in customer success within SaaS, cybersecurity, compliance, or risk software

Proven track record of building customer success frameworks and playbooks from the ground up

Commercially minded with a strong history of driving renewals, retention, and expansion revenue

Excellent communicator and relationship builder with credibility at senior stakeholder level

Comfortable designing metrics and KPIs such as health scores, NRR, and renewal forecasting

Thrives in high-growth, fast-moving environments and motivated by the opportunity to shape a new function

£70, base salary

Bonus linked to renewals and expansion revenue

Fully remote role (UK-based) with periodic in-person sessions

Private health insurance and 25 days’ holiday