Who we are

Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools we demystify complex network operations enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer Kentik is the real-time source of truth that understands every network in context from data center to cloud to the internet. This single platform unifies and correlates cloud device flow synthetic data to turn telemetry into action. Market leaders like Akamai Dropbox and Zoom rely on Kentik to run manage and optimize their networks.

What we do

At Kentik we take great care of our Customers to ensure they get the most value out of our relationship and Products. We strive to build long lasting deep relationships and be there for them throughout our joint success journey. This role establishes and maintains ownership of the entire Customer experience including initial onboarding adoption ongoing cadence as well as managing renewals. You will be the proactive outreach owner for your entire book of business and have the chance to work with really exciting companies using Kentik. Additionally the role is a key contributor to identifying expansion and upsell opportunities with joint responsibility together with the sales team over those opportunities.

What you’ll do

• Identify and foster key customer champions across different parts of the customer organization and take responsibility for the customers long-term health and success
• Support customers through the Kentik Customer Journey : from on-boarding through adoption to renewal and growth
• Establish and maintain rapport with all assigned accounts
• Work closely with your team of Network Intelligence Advisors Account Executives Sales Engineers and Kentik Leadership to ensure customers have an optimal experience and achieve their desired outcomes
• Identify and call out account risks
• Capture key customer needs translate them to internal tasks and execute
• Aim to become each customers trusted advisor by displaying a high degree of emotional intelligence and being each customers advocate back to other Kentik teams
• Ability to work in a customer-first team collaborative setting supporting other team members and sharing what is working as well as what could be improved
• Travel on-site to key customers as needed

What you’ll bring

• 5 years of Customer Success Management / Account Management experience
• Must be based in Europe - preferably in the UK
• High degree of proficiency in Salesforce CRM Google Suite Modern SaaS CS tools ( Pendo Looker etc.)
• Clear communication abilities and choosing the right mode of communication naturally (email phone messaging etc.)
• Ability to speak with authority and lead customer meetings to favorable outcomes
• Previous SaaS experience required
• Revenue recognition experience in a SaaS framework is a strong plus
• Emotional intelligence ability to pick up interpersonal unspoken communication and leverage these to drive better outcomes
• A get it done mindset
• Enjoy what you do and bring your unique experience to benefit both the team and our customers
• Ability to travel within Europe up to 25% of the time

What we offer

Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization and in turn to broaden and enhance your career. Our compensation philosophy encompasses a fair program for all in order to attract engage and retain talented individuals who will drive our business and wow our customers.

Benefits

• 100% of premiums are paid by company for health vision and dental coverage for you and your dependents
• Additionally an annual Health Reimbursement Account (HRA) of $3000 for an individual or $4500 for a family
• Paid family & medical leave
• Open PTO a quarterly Wellness Day and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement
• Stock options

Diversity and Inclusion

We encourage everyone to apply especially those individuals who are underrepresented in the industry: people of color LGBTQI community women individuals with disabilities (both seen and unseen) veterans and people of any age or family status. Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process please reach out to.

Employment Type

Full Time

Key Skills

• Bidding
• Business Solutions
• ABAP
• Business Operations
• Business Sales
• Corporate Marketing