Customer Success Manager / Inside Sales (Contractor), Waltham Cross

Customer Success Manager / Inside Sales (Contractor)

1 Days Old

About Agency Cybersecurity:

Are you the right candidate for this opportunity Make sure to read the full description below.

Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.

Location: London (local candidates only)

Position Type: Contractor

Compensation: £35,000 - £50,000 OTE (including bonus) + additional commission opportunities

Company: US-based startup (cybersecurity & compliance)

About the Role

We're hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment.

This is a hybrid role combining customer success, account management, and inside sales. You'll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals.

This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.

What You'll Do

Own relationships with a portfolio of customers from onboarding through renewal
Act as the primary point of contact for day-to-day customer need.
Drive product adoption and ensure customers achieve their desired outcomes
Identify and execute upsell and expansion opportunities
Support and close renewals
Collaborate with sales, product, and operations teams to improve customer experience
Maintain accurate account notes and pipeline tracking

What We're Looking For

2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
Strong communication and relationship-building skills
Commercial mindset with interest in sales and revenue ownership
Highly organized and comfortable managing multiple accounts
Ability to operate in a fast-paced startup environment
Must be based in London

Compensation & Structure

From £35,000 - £50,000 OTE (base and bonus)
Additional upside through commission on upsells and renewals
Contractor role with opportunity to grow into a larger commercial position over time

Why Join

Work directly with a US-based startup serving high-growth companies
Gain hands-on experience across customer success and sales
Clear path to move into full-cycle sales or senior account management
High ownership, fast learning, and direct exposure to leadership

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Location:: Waltham Cross
Job Type:: FullTime
Category:: Customer Service

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