Overview

Job Title: Customer Success Manager (Online)

Location: Belfast - BT3

Salary and Benefits: Competitive with excellent benefits.

Hours of work: Office Based Role - 9am-5:30pm; flexibility offered

Employment Type: Permanent

Nominate Recruitment are thrilled to be partnering with one of Northern Ireland’s most successful Digital Print companies. Due to continued growth, they are seeking a Customer Success Manager to join the team.

You will build strong relationships with high-value corporate and business clients, engaging proactively before and after their orders to ensure exceptional customer satisfaction.

Duties will include:

• Always deliver outstanding customer service, contributing to customer success metrics, retention rates, and revenue growth.
• Proactively connect with clients to understand their needs, drive engagement, and uncover growth opportunities.
• Ensure smooth onboarding and rollout for new customers, helping them realize the full value of our products and services.
• Identify and re-engage declining or lapsed customers, using insights to win back their business.
• Collaborate with internal teams by sharing customer feedback and requests to drive continuous improvement.
• Manage customer inquiries across phone, email and web chat channels, ensuring timely and effective

The Right Fit

• Customer-centric mindset with proven experience in building relationships with business and corporate clients.
• A true team player who enjoys working in a team and is comfortable managing a high volume of interactions with speed and accuracy.
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
• Minimum 2 years’ experience in customer success, retention, or CRM roles, preferably in e-commerce.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.

Skills

• Customer Service
• e-commerce
• digital