OverviewLocation: Manchester (Hybrid – 2 days per week onsite in city centre)About the RoleWe’re seeking a proactive Customer Success Manager to own 7-8 key enterprise accounts, collectively generating £8–9m in ARR. You’ll play a pivotal role in ensuring high-quality delivery, nurturing long-term client relationships, and driving account growth through renewals, rate increases, and new opportunities.This is a client-facing, commercially focused role where you will sit between senior technology contacts (CTOs, Heads of Engineering) on the client side and our internal agile delivery teams & PMs. You’ll act as the voice of both the client and the team, ensuring delivery excellence while proactively spotting opportunities to land and expand.Why Join Us?Manage and grow long-standing partnerships (average client tenure 3.5 years, no fixed end dates)Be part of a highly collaborative environment with direct influence on client growth strategyHybrid setup with regular client engagement in Manchester and international exposure with delivery teams in Poland & LithuaniaCompetitive base salary with a clear progression in bonus potential tied to account growth & retentionKey ResponsibilitiesOwn and manage 7-8 strategic accounts/partnerships (£8–9m ARR)Act as the primary point of contact for senior technical stakeholders, building trusted long-term relationshipsDrive renewals, upsells, rate increases, and new business opportunities within existing accountsEnsure successful project delivery by working closely with PMs, Agile teams, and presales to align on client requirementsHold intelligent, consultative conversations with clients to understand business needs and technical briefsManage account health, ensuring client satisfaction, retention, and commercial growthRegularly meet clients onsite in Manchester (2 days per week) and travel occasionally to Europe for delivery team sessions (bi-monthly)What We’re Looking ForProven track record in account management with a land and expand mindsetStrong commercial acumen with ability to identify and convert growth opportunitiesExcellent relationship-building skills with senior technical stakeholders (CTO, Head of Engineering)Ability to balance multiple priorities, with high attention to detail and strong organisational skillsConfident communicator who can engage across cultures with empathy and active listeningAble to work collaboratively with delivery teams while representing client needsGood understanding of the software development lifecycle (SDLC)Background managing enterprise accounts with complex, long-term partnershipsNoteThis description retains the core responsibilities and requirements of the role and omits unrelated postings and boilerplate terms. #J-18808-Ljbffr