Customer Success Manager Varied, Rewarding Role with Career Progression

Ensure all your application information is up to date and in order before applying for this opportunity.

Salary: £25,000 £30,000 + Profit Share

Location: Ferndown, Dorset

Type: Full-Time, Permanent

Are you a bright, enthusiastic and hard-working person with a passion for great customer service?

Do you enjoy variety, teamwork and helping projects run smoothly from start to finish?

This is a fantastic opportunity to join a friendly, family-run company and build a long-term career.

About the Company

Based in Ferndown, we’re a well-established market leader in commercial blinds and shading systems, proudly improving workplaces across the UK for over 30 years. Our work features in some of Britain's most iconic buildings, from major office developments to education and healthcare spaces.

The Role

As Customer Success Manager, you’ll play a key role supporting our customers and project teams. You’ll coordinate schedules, handle enquiries, prepare quotations and make sure every order is delivered on time and to the highest standard.

No two days are the same—you’ll be problem‑solving, planning, and communicating with customers, suppliers and colleagues to keep everything running smoothly.

Key Responsibilities

• Manage daily customer communication and queries
• Schedule installations, site visits and deliveries
• Prepare documentation, quotes and purchase orders
• Track project progress, budgets and deadlines
• Support invoicing, reporting and general administration

About You

• Bright, positive and customer-focused
• Strong organisational and communication skills
• Experience in admin, coordination or customer service
• Confident using Microsoft Office and general systems
• Keen to develop your career within a supportive team

Whats on Offer

• £25,000 £30,000 + profit share
• Modern office with free parking and great team culture
• Mentoring, training and clear progression opportunities

If you’re dedicated to customer satisfaction and looking for a rewarding, long‑term career, apply today.