Customer Success Manager

Joined Nourish Care Systems, expanding the revenue team. Reporting to the Head of Customer Success, the Customer Success Manager will play a crucial role in ensuring clients achieve value using our digital solution for health and social care.

At Nourish Care Systems we serve over 44,000 users, delivering a platform that supports the recording, analysis and sharing of care information. The company offers comprehensive support and development to employees, fostering collaboration and contribution.

About the Job

As a Customer Success Manager you will ensure clients are receiving value, own renewals and identify growth opportunities within a book of smaller, independent homes.

The role and your responsibilities

• Ensure correct level of engagement with Nourish, based on organisation type.
• Negotiate renewals and expanded use of services in collaboration with Sales.
• Deliver strategic level reviews.
• Contribute to improving internal and customer-facing processes to enhance customer experience.
• Build personal profile and domain knowledge within the sector.
• Maintain accurate customer data in CRM.
• Work cross-functionally with sales, product, and support to deliver outstanding customer experience.

Personal Profile

• Passion for improving people’s care; clinical experience desirable.
• Process mindset with ability to design effective ways of working.
• Analytical intellect to solve problems and achieve goals.
• Strong work ethic, accountability and teamwork.
• Consultative approach, active listening, humble style and willingness to learn.

Required experience

• Proven customer‑facing experience, ideally in Customer Success.
• Experience in a fast‑growing business, owning 200+ customers.
• Proactive, collaborative, excellent time management and multitasking.
• Customer satisfaction focus, quick learner in a scale‑up environment.
• Willingness and ability to travel.

Benefits

• 25 days paid leave + public holidays.
• Additional annual leave for length of service and birthday day off.
• Private medical insurance with personal health plan.
• Group life assurance.
• Enhanced maternity leave.
• Pension contribution.
• Employee assistance programme.
• And many more.

All positions are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

We are an equal opportunities employer and actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.