Customer Success Manager

North Derbyshire

£25,000-£30,000 (competitive based on experience) + bonus

This organisation operates on the front edge of innovation, where data, intelligence, and automation converge. Known for its ability to transform complex challenges into streamlined, high-performance solutions, it builds technology that feels less like machinery and more like foresight

Description of the role:

Travel to customer sites across the UK Install company hardware where required (tablets, tablet scanners, etc.) Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup) Deliver hands-on training to mechanics, workshop managers, office staff, and drivers Ensure the customer is fully operational before leaving site Provide go-live day and post support Gather feedback and relay it directly to the development team Support customers in the first month post-installation with practical guidance This role suits someone who prefers:

Working from home Being on the road Practical hands-on work Training people Seeing customers successfully adopt and use the system High-energy environments like workshops, depots, and transport yards

About you:

Very confident in face-to-face customer environments Strong SaaS onboarding experience (can be trained) Ability to train end users with varied technical ability Problem-solving mindset Not management-focused - purely delivery-focused but self managed Full UK driving licence (essential due to site travel)

Additional Information/Benefits:

Competitive base salary in line with skills and experience Bonus on each customer success Quarterly company team bonus Commission on upsells, sole demos and setups etc