Customer Success Manager (CSM-25)

Seopa Ltd, Belfast, Northern Ireland, United Kingdom

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Working in our EB1 business team, the role provides the opportunity to take ownership of existing high‑value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long‑term relationships.

In This Role You Will

• Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers.
• Effectively negotiate commercial and contractual terms for new and add‑on product lines and ongoing accounts.
• Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research.
• Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
• Mentor, coach and motivate junior team members.
• Implement new processes and strategies and evolve existing procedures.
• Maintain an up‑to‑date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers current, and potential future needs.
• Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure a smooth process.
• Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Personal Specification

• Determined and eager to embrace new experiences and responsibilities.
• A confident and empathetic communicator able to understand others points of view.
• Thrives on customer interaction and is comfortable dealing with senior company executives.
• A natural planner with an organised mindset and approach to work.

Academics

• Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector.
• 3 grades Bs or above at A-Level are desirable although not essential.

Essential Criteria

• Minimum of 5 years experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background.
• Experience of managing and maximising the profitability of multiple B2B relationships.
• Experience of working in a target driven environment.
• Excellent analytical and data interpretation skills.
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self‑educate.
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

Desirable

• Experience in an IT, e‑commerce, fintech or financial services environment.
• An appreciation of web/software development.
• Experience of CRM and Google Analytics would be beneficial.

Must be eligible to live and work in the UK and can identify with and commit to our company values:

• SMART: We are innovative and strategic, we find better ways to do things.
• EFFICIENT: We maximise productivity and value for money, we minimise waste and duplication.
• OPEN: We are one team diverse, loyal and respectful, we welcome new ideas, challenge and change.
• PASSIONATE: We are ambitious, positive and driven, we celebrate the success of our company and colleagues.
• ACCOUNTABLE: We are responsible, trustworthy and dependable, we do what we say we will.

Remuneration

• Private medical insurance
• Life assurance
• Pension and opportunity for annual pension review
• Health cashback plan
• Hybrid working arrangements
• Annual travel card loan
• Additional service‑related holidays
• Option to buy additional holidays
• Cycle to work scheme
• Full access to online learning system
• Wide‑ranging discount reward schemes

About Seopa

This is an excellent time to join our multi‑award‑winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like‑minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home.

Founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands and provide access to millions of customers annually, enabling providers to secure business within their target markets and empower consumers to identify those best suited to their needs.

Our success is recognised by six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards, including Gold Standard awards (2020‑2022) and Platinum Best Managed Companies awards (2023‑2025).

Skills

Account Management, Key Account Management, Sales, Analytical, Communication, CRM