Direct Sales Agent - Retention Team Location: Sheffield Hours: Monday to Friday, 9am-5pm (No weekends) Employment Type: Full-time, Permanent Salary: £24,000-£25,000 base + uncapped commission (OTE £30,000-£40,000)

An established and growing automotive services provider is expanding its Retention Sales Team and is now looking for experienced Telesales professionals to join their Sheffield office.

This role is ideal for motivated, confident communicators who enjoy building rapport and closing sales - without cold calling. All leads are warm, consisting of current or lapsed customers who have shown prior interest in the company's extended warranty and vehicle protection products.

The Role:

As part of the Retention Team, you will:

Reconnect with existing or previous customers to renew their vehicle warranty

Follow up on warm leads identified through CRM and data systems

Handle inbound sales enquiries from interested customers

Confidently explain the benefits, features, and terms of protection plans

Work to performance targets while maintaining full compliance standards

Keep customer records up to date with accurate, clear information

Take part in ongoing sales training to sharpen your product knowledge and techniques

Who We're Looking For:

Proven background in telesales or telephone-based customer engagement

Automotive industry experience is advantageous but not essential...