OverviewAs an ambulance Emergency Call Taker here at SCAS based in Bicester, Oxfordshire, you could be the last voice that someone hears, as well as the first. We focus on caring for others during the best and worst moments of their life. No medical background is required, just a desire to help. You will need to be detailed and efficient, assertive but compassionate, with the ability to use your voice to control a situation and to keep callers calm from afar while arranging the appropriate help.Please note: This role does not support remote working. You will need to be available to work from our Emergency Operations Centre in Bicester, Oxfordshire.Main duties of the jobAnswer emergency calls, gather essential information, and coordinate appropriate responses.Provide calm, clear, and compassionate guidance to callers in crisis.Work as part of a team to support patient care and public safety.Prioritise tasks, maintain attention to detail, and ensure accurate data entry.Look after yourself and support colleagues as part of the wider SCAS team.About UsSouth Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services. We serve Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey, and Sussex, answering over 500,000 urgent calls a year.Benefits for this role include:Full training and support when you join and ongoing throughout your employment.Holiday entitlement is 27 days rising to 29 after 5 years and 33 after 10 years, plus 8 bank holidays (pro rata for part time).Enrolment into the NHS Pension Scheme.Access to continual professional development and opportunities within SCAS and the NHS.Occupational Health support and an Employee Assistance Programme.NHS Discounts in over 200 stores including holidays, days out, car insurance, restaurants and clothing.Staff networking and support groups.Job DetailsJob Location: Northern House, Talisman Road, Bicester, OX26 6HRPay scheme: Agenda for ChangeBand: Band 3Salary: £24,937 to £26,598 per year (pro rata)Contract: PermanentWorking pattern: Full-time, Part-timeReference number: 195-25-ECTN-CWBJob Description and ResponsibilitiesDisability support We support our workforce with disability-friendly recruitment and related resources. If you have queries relating to disability in the role or recruitment process, contact us. If you are interested in a rewarding but demanding role where you make an impact to patient care, submit your application now. Original qualification certificates to meet the person specification will be required; if you don’t have copies, you can request replacement certificates at gov.uk/replacement-exam-certificate.Person SpecificationEssential – Qualifications & TrainingGood standard of education (e.g., 2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experienceEssential – Knowledge & ExperienceExperience of working in a customer-focused environmentExperience of using a computerised systemDesirableExperience of working in a call centreExperience of working rotating shiftsPrevious NHS experiencePrevious experience of patient careSkills & AptitudesAttention to detail and accurate data entryAbility to use communication and computerised systemsDesirableMap readingDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check.Employer detailsEmployer: South Central Ambulance Service NHS Foundation TrustAddress: Northern House, Talisman Road, Bicester, OX26 6HREmployer's website: https://scasjobs.co.uk/ #J-18808-Ljbffr