Enterprise Customer Success Manager

9 Days Old

Overview Join to apply for the Enterprise Customer Success Manager role at Interact Software. Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi's, Domino’s, Teva Pharmaceuticals, and Technicolor. Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We operate across North America, EMEA, and Australia with offices in Manchester, New York, Dubai, Tulsa, and Warsaw. Responsibilities
Strategic Account Management: Own a portfolio of enterprise customers, acting as their trusted advisor and advocate within the business Drive Key Metrics: Focus on customer retention, expansion, upsell, and NPS through proactive engagement and strategic planning Executive Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders to align on business goals and success criteria Customer Health Monitoring: Use data-driven insights to assess account health, mitigate risks, and identify growth opportunities Value Realisation: Ensure customers are achieving their desired outcomes and continuously discovering new value from our platform Cross-Functional Collaboration: Partner with Sales, Product, and Support teams to deliver seamless customer experiences and drive account growth Success Planning: Lead strategic success planning and facilitate impactful Business Reviews to showcase ROI and align on future goals
Qualifications
Proven experience managing enterprise-level accounts in Customer Success or Account Management Strong commercial acumen with a track record of driving upsell and expansion opportunities Exceptional communication and relationship-building skills, especially with senior stakeholders Analytical mindset with the ability to interpret customer data and translate it into actionable strategies Passion for customer advocacy and delivering exceptional experiences
We are an equal opportunity employer. Referrals increase your chances of interviewing at Interact Software by 2x. #J-18808-Ljbffr
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Location:
Manchester, England, United Kingdom
Job Type:
FullTime

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